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Frequently Asked Questions

Job Seeker Questions
What's new with the Arizona Workforce Connection website?
We've given the AZ Job Connection website an all-new look! But much more than just a “face lift”, our goal was to make the site easier to navigate so that visitors can find what they need as quickly and easily as possible. Returning users may have a little harder time at first because some pages aren't quite where they expect to find them. We apologize for any initial confusion and hope you find the new site more user-friendly in the end.

For Job Seekers, we've introduced an improved Quick Job Search feature. The new search has job search by city, with a radius around the city that can be changed. Changing the radius can expand the job search if the right jobs aren't found on the first try. The search results also show a map that pinpoints each job's location.

There's more to come! In the next few months, we plan to introduce additional improvements for both job seekers and employers. We hope you agree that the new and improved AZ Job Connection website is working harder for you all the time.
Does it cost anything to use the site?
No, this site is a part of the public workforce system and funded with federal dollars.
How do I file for unemployment?

You may file online at https://www.azdes.gov/landing.aspx?id=4211

How do I get started?
Click on the Job Seekers tab and then click the Create a Job Seeker Account button.
Why do I need to register?
You will have access to services that let our staff match you with your ideal job, advanced job notification for Veterans, and additional resources including skills certification and training programs.
How do I register?
Click on the Job Seekers tab and then click the Create a Job Seeker Account button.
Why do I have to enter my social security number?
In order to receive federal dollars and keep this service free, we are required to ask for your social security number. It is not made available to employers or the public. To avoid identity theft, state-of-the-art software has been installed to prevent hacking into the system.
Why do I have to answer so many questions when I register?
We need to collect this information to match jobs and available programs best suited to your current situation.
How do I create a resume?
You will first need to Create a Job Seeker Account. After entering all of the required information to create a job seeker account, you will be taken directly into the Resume Builder to create your resume. The more complete and current the information, then the better chance you will have of being matched with a job.
Can I upload my resume?
Yes. You can build your resume online, upload your existing Microsoft Word resume, or copy and paste text from your current resume. Only partial job matching is available with the upload and copy/paste options. From your My Home Page, go to My Resume.
Will employers see my resume?
Employers will only see your resume if you allow them access.
How do I look for jobs?
You can conduct a search by using the quick search feature, located at the top of your home page, or by selecting Job Search, located in the menu on the left, where you can enter more search criteria.
Why do I get job listings from areas I didn't request?
Some employers may request that their positions be posted in other areas to attract more job candidates that may be willing to relocate. You may also need to refine your search.
Will I be notified of job matches?
You will be notified of job matches that closely match the job titles entered on your resumes. These will be sent by email if that option is selected on your resume and can also be seen in the Jobs You May Like section on your Home page. You will also be notified of job matches through job matching from Workforce Center staff and/or if you are a Veteran.
How do I send a resume to an employer?
You will need to follow the directions in the job posting. Most employers accept resumes by email or from their website.
Do employers search resumes on your system?
Yes. Employers will select search criteria based on keyword, skills, experience, and education.
Why do I need to be registered before I can apply with some employers?

Some employers utilize specific processes through the local Workforce Connection Centers which require documentation. Other employers do not wish to have their information posted and will only accept applications or resumes through the Workforce Connection Centers.

How often do I need to change my password?
The website will prompt you to change your password every 30 days.
Is there a password retrieval process?
Yes. From the Home page click on Log In/Register at the top of the screen and then click the Forgot Password link. You will then complete a method to obtain a new password.
How can I create an email address?
You can create a free e-mail account at www.hotmail.com, www.yahoo.com or www.google.com.
Are all jobs available in my city on your system?

No, not all employers use our system. However, we have employers that represent the entire state of Arizona.

Does your system have information on home-based business opportunities?
We do not accept postings for Work-At-Home pay positions unless these job postings meet the requirements set forth in the Fair Labor Standards Act and Arizona laws and regulations regulating employment.
If I don’t sign on for a while, will my account stay in the system?
Yes. Your account remains in the system even if you don’t log on. If you don’t remember your user name and/or password, use the Forgot Password and Forgot Username links on the home page or go to Contact for the Help Desk phone number.
How do I know my resume is active to match with employer’s jobs?
You can control the active status of your resume by selecting My Resumes, then clicking the date link next to Expires. To make your resume inactive, change the number of days to zero. You may want to do this if you are no longer looking for a job.
How do I stop job-matching emails?
On the first page of the Resume Builder, change the answer to the question ‘Do you want job matches for this resume emailed to you?’ to No.
Employer Questions
How much does it cost to use this site?
This site is a part of the public workforce system and funded with federal dollars.
How do I set up an employer account?
Click on the Employers tab and then click the Register for a New Account button. You will need your FEIN and SEIN numbers to complete the form.
How do I post a job?
From your Employer home page, click on My Job Postings and then the Post a New Job button.
How do I conduct a resume search?
From your Employer home page, click on Search Resumes and enter your search criteria. You may want to start with a broad search and then add more criteria to narrow the search. You can also search from Job Postings you created by clicking the Search Resumes link on the job posting.