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Warranty Service Representative - Customer Service

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Job Details
Job Order Number
Company Name
David Weekley Home
Job Site Location

Phoenix, AZ 85067
Job Description

+ Explore Opportunities

+ Warranty

+ Phoenix, AZ

+ Warranty Service Representative – Customer Service

Phoenix, AZ

Warranty Service Representative – Customer Service

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Job Description

David Weekley Homes is seeking a Warranty Service Representative to join our Phoenix team. This position requires someone who is self-starter able to work independently as well as work closely with customers, builders, and sub-contractors in a fast paced environment while achieving high levels of customer satisfaction.

Warranty Service Representatives (WSR’s) resolve warranty calls made by David Weekley home owners by visiting the home to inspect the issue, determine if it’s eligible under warranty and work with customers and subcontractors to resolve the issue quickly. WSR’s are responsible for warranty resolution in multiple communities to which they are assigned and work primarily from their vehicle and in or around customers’ homes.

Job Responsibilities:

+ Coordinate and schedule all other repairs with contractors and customers

+ Follow up, inspect and insure completion of all repairs

+ Hold contractors accountable for results

+ Instruct customers on how to maintain their homes, as well as communicating what items are not warrantable

+ Manage your budget

+ Performing minor repairs

+ Handle multiple tasks, as well as projects within designated timeframes

+ The ability to say “no” and overcome objections in a professional manner

+ Responsible for achieving high levels of customer satisfaction

Job Requirements:

+ A positive attitude and good social/interpersonal skills are essential

+ Must be able to deal with and remain calm in confrontational situations and deal with negativity

+ Previous experience in the home building industry and/or some home repair experience is helpful

+ Previous experience in a customer service environment

+ Have exceptional listening and communications skills

+ Follow up and follow through consistently to deliver outstanding service

+ Have excellent time management, organizational and scheduling skills

Come and join our winning team recognized by Fortune Magazine as “One of the Top 100 Companies to Work For” 11 times. David Weekley Homes builds in 20 markets from coast to the coast and is the largest privately-held builder in America. We offer an excellent benefits package that includes:

+ Health Insurance – Medical, Dental and Vision

+ 401k and discretionary 8% match

+ Profit Sharing

+ Vacation, Holidays & PTO

+ New Home Discount for Team Member & Family

+ Community Outreach

+ And More!

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