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Tempe, AZ 85282
The position of Account Manager is responsible for developing new business relationships and serving as the first level of support to existing clients.
+ Develop prospective clients through several strategies including internet research, trade show lists, referrals, yellow pages, various professional directories and personal investigation
+ Create accurate spreadsheets of prospective client data including names, titles, phone numbers, addresses and various other information
+ Foster and close new clients through referrals, cold calling, networking, and other means (tradeshows, regional organizations, etc.)
+ Creatively problem solve to improve current new business development strategy
+ Negotiate rates and deadlines with prospective and current clients
+ Educate prospective and existing clients regarding the translation process, including TransPerfect’s rates, justification for turnaround time and competitors’ information
+ Liaise with production to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product
+ Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service
+ Research and understand all industries that TransPerfect markets to including industry leaders, current events and any other pertinent data
+ Perform other special projects or duties when required
+ Minimum Bachelor’s degree or equivalent
+ Excellent written and verbal English communication skills
+ Excellent problem solving and analytical skills
+ Strong interpersonal skills
+ Effective time management
+ Customer support experience
+ Satisfactory results on company proofreading and writing tests
+ Personality test matches sales’ requirements
For more than 25 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2015 and ISO 17100:2015 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, e-learning and training, and legal support services. TransPerfect also offers a suite of next-generation technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world’s leading multinationals.
With annual revenues of over $615 million, TransPerfect is the world’s largest provider of language services and technology solutions. From offices in more than 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.
External Company Name: TransPerfect Translations
External Company URL: http://www.transperfect.com/
Street: 8440 S. Hardy Drive