skip to main content

Important Notice

It appears you are using an older version of your browser. While some functions will be available, AZ Job Connection works best with:

Please click the name of the browser above to download and install the latest version of the browser of your choice. We apologize for any inconvenience.

Home Page

Customer Care Representative I - Inbound

Click the Facebook, Google+ or LinkedIn icons to share this job with your friends or contacts. Click the Twitter icon to tweet this job to your followers. Click the link button to view the URL of the job, which then can be copied and pasted into an e-mail or other document.

Job Details
Job Order Number
Company Name
National General Management Corporation
Job Site Location
Will discuss during the interview
Mesa, AZ 85201
Job Description

Responsible for answering high volume inbound calls and providing effective quality customer service in regards to property/auto insurance coverage. Support borrowers and insurance agents by providing detailed information on how to provide evidence of insurance; de- escalates calls and process complaints.
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Deliver timely, accurate customer service ensuring the highest level of satisfaction
  • Handle inbound telephone calls from borrowers, insurance agents/carriers in regards to property/auto insurance coverage
  • Build customer service knowledge by taking initiative for learning additional processes, queues and client specific procedures to support customer in secondary areas and provide comprehensive, well informed responses to inquiries
  • Update records and note system as required
  • Able to meet and maintain availability standards, schedule adherence and attendance guidelines
  • Ability to work in fast paced environment
  • Flexibility in work hours and in changing environments
  • May assist answering questions in the help desk
  • May cross train to assist with borrower follow ups
    The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • High school diploma or general education degree (GED)
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Must possess effective verbal and written communication skills
  • Sound analytical skills
  • Solid work quality, accuracy and proficiency
    DESIRED SKILLS: * Bilingual skills, both written and verbal, highly desirable
  • Mortgage Lending Call Center specific experience
  • 1+ years of experience in a Call Center
    National General Holdings Corp. is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.
    National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es
    In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.
    Apply Not ready to Apply*
    We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
    Employer’s Job# J3N2V16C9PDKV5S6HBT
    Please visit job URL for more information about this opening and to view EOE statement..

To view full details and how to apply, please login or create a Job Seeker account.