Help Desk Analyst
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Fort Huachuca, AZ 85670
Develops training materials and written procedures for agency software use. Reviews inactive / deactivated computer systems for retirement. Researches and keep abreast of current AT hardware and software. Maintains email distribution lists and associated list managers. Researches and makes recommendations for future system upgrades. Develops project plans and coordinate with key stakeholders. Reviews inventory and follow-up with remote IT Liaisons as needed for quality assurance. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Help Desk Support Service Specialist
Provides second-tier support to end users for either PC, server or hardware. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems.
Typical Education & Experience
Typically a Bachelor’s Degree and 2 years work experience or equivalent experience
Required Skills and Education
DoD 8570 Certification
Preferred Skills and Education
Familiarity with NETCOM architecture, systems, networks, software, processes and procedures.
About BAE Systems Intelligence & Security
BAE Systems Intelligence & Security, based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we dofrom intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels. That s BAE Systems. That s Inspired Work. Equal Opportunity Employer/Females/Minorities/Veterans/Disabled/Sexual Orientation/Gender Identity/Gender Expression. To see Inspired Work in action, visit www.baesystems.com and follow us on Facebook: www.facebook.com/baesystemsintel.
Help Desk Analyst
EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression