Program Mgmt Sr Director, SaaS CRE Technical
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Tucson, AZ 85702
Manage people for product development programs or projects focused on the delivery of a product through the design process, and into a finished state for external customers.
Manage people for product development programs or projects involving department or cross-functional teams focused on the delivery of a product or computer-based system through the design process, and into a finished state for external customers. Plan and direct resource schedules as well as project budgets. Monitor the product/program/project from initiation through delivery, interfacing with customer on technical matters. Organize interdepartmental activities ensuring completion of the product/program/project on schedule and within budget constraints. Assign and monitor work of systems analysis and program staff, providing technical support and direction. Select, develop, and evaluate personnel to ensure the efficient operation of the function.
Directs and ensures the implementation of operational policies through subordinate managers. Interacts internally and externally with executive management, providing negotiation of difficult matters to influence policy. Functional expertise and broad company knowledge important. Demonstrated leadership and people management skills. Strong communication skills, analytical skills, thorough understanding of product development and product management. BS or MS degree or equivalent experience relevant to functional area preferred. Eight or more years of project management, product design or related experience preferred.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
If you are looking for opportunity to work on cutting edge Oracle technology. read on…
Oracle SaaS Customer Reliability Engineering is looking for* dynamic, self-motivated team player* for Customer Trust Management function.
As a member of the SaaS Customer Reliability Engineering team, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Responsible for building a team of technical program managers to work cross-functionally with all teams within the Oracle Cloud ecosystem to design and document improved service management processes related to the onboarding, provisioning, monitoring, managing life-cycle activities, and managing overall delivery of the services for the Oracle SaaS portfolio.
Primary focus is to create and utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues.
Provide strategic technical support to assure the highest level of customer satisfaction.
Serve as an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues.
Services may be frequently provided by on-site customer visits.
Collaborate with other team members on assignments and solutions design.
Participate in research and design projects.
PREFERRED SKILLS & EXPERIENCE
The candidate will have deep experience in Post-Sales Technical support and more specifically will have the experience described below:
10 years of experience with core software products providing post-sales technical support and solutions to enterprise customers.
Prior experience in mission-critical service delivery management role.
Experience with managing day-to-day activities and leading a team of technical program managers.
Familiarity of industry service delivery, incident management & change management best practices.
Project planning and management experience.
Experience with Atlassian Jira Core & Service Desk, Confluence, PagerDuty, and Slack with an emphasis on system integration.
Good technical knowledge of current software, hardware and network standards.
Excellent interpersonal and communication skills both written and verbal.
Capable of working independently and efficiently.
Ability to quickly learn new technologies.
Ability to work in a fast-paced environment on multiple projects at a time with individuals across multiple departments regions and cultures.
A Bachelor of Science degree in Computer Science, Management Information Systems, Science, Engineering, Math, Physics, Chemistry with 3.0 GPA
OR proven professional/technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).
Oracle Supports Workforce Diversity
Job: Product Development
Title: Program Mgmt Sr Director, SaaS CRE Technical
Location: United States
Requisition ID: 190012IR