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Electronic Access Specialist OR Electronic Access Spec. Trainee

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Job Details
Job Order Number
3571479
Company Name
Northern Arizona University
Job Site Location
PO BOX 4113
Flagstaff, AZ 86011
Job Description

Job Description
Position Summary

The mission of Facility Services is to create, maintain and enhance our campus through continuous improvement and sustainable practices. Our vision is to be a progressive, customer-focused organization that is recognized as a leader in providing exceptional service and responsible stewardship of university resources

Under the general direction of the Building Access Services (BAS) Supervisor, and the BAS, Lead for Facility Services, the Electronic Access Specialist (EAS) works closely with other Facility Services trades. Helps coordinate BAS maintenance programs and building equipment repairs with building managers and the other Facility Services trades. This position exists to aid and assist Facility Services’ mission to the University by providing superior customer service to the Campus community, exercising fiscal responsibility, and practicing sustainable maintenance and operations.

This position is responsible for performing routine tasks including (but not limited to), general lock and electronic access equipment repairs and maintenance to facilities. The EAS completes daily maintenance logs and reports. Report concerns and condition of equipment for scheduled and deferred maintenance, and assist the other BAS staff with issues in their assigned buildings. This position works in a fast-paced environment and requires exceptional customer service skills. The person selected for this position must be a consistent and reliable self-starter, have a strong work ethic, a real teamwork mentality, be adaptable, a quick learner, and have excellent problem-solving skills.

Duties and Responsibilities:

(35%) Maintenance: Repair, Replace, & Install
•Fabricates, installs, maintains, repairs, modifies, adjusts and services mechanical locks, electronic access control systems, and related door hardware and equipment according to and NAU standards/specifications to meet technical requirements.
•Recodes seven chamber SFIC Best cores
•Adjusts doors, and any related hardware to doors are closing and latching in a proper manner.
•Applies general/preventive maintenance and repair programs to buildings and related utilities and support services equipment
•Detects unsafe conditions, takes emergency action as prescribed and reports same to supervisor. Maintains a record of material used, equipment and man-hours expended.
•Operates state-owned vehicles in the course of work activities.
•Repairs and/or changes combinations on safes.
•Cuts new or duplicate keys from existing keys, patterns or codes.
•Opens locks for which there is no key or existing combinations both mechanical/electronic.
•Repairs and services mechanical/electrified “panic hardware” on doors.
•Helps all shops in maintaining accessibility to the campus for maintenance purposes.
•Rebuilds safes and other major locking devices mechanical and electronic as well as any supporting hardware.
•Provides day to day service and maintenance for assigned buildings and equipment maintenance schedules, to ensure the best use of resources available.
•Assists the supervisor with ensuring a sufficient inventory of materials and supplies.
•Takes a proactive role in promoting and supporting Facility Services mission and vision.
•Maintains current knowledge and skills of industry best practices.
•Actively maintains cutting edge knowledge of industry practices pertaining to higher education and continually suggest process improvements based on industry changes.
•Dedication to the development of sustainable operations and maintenance practices.
•This position is responsible for adherence to the Minimum Expectations of Employees and Work-Force Professionals of Facility Services.
•This position participates in an on-call rotation schedule.
•Answers trouble calls of various types in various buildings.
•Performs all other tasks as assigned.

(20%) Testing, Inspection, and Safety
•Ensures that OSHA and general safety regulations are maintained.
•Adheres to new work methods or procedures, changes in safety regulations and work policies
•Inspects buildings and other structures using pre-established check-sheets determines functional systems and detects malfunctions and needed repair.
•Inspects fire doors and make repairs or adjustment to is compliant with fire codes.
•Assists Fire Life Safety staff and the Fire Marshal for NAU, in any area directed by supervisor or lead.
•Tests and repairs all access control systems for NAU.
•Tests and evaluates new access systems performance and reliability.
•Inspects new construction on campus as directed by supervisor or lead.
•Performs periodic standard inspection and preventive maintenance on tools and equipment.
•Integrates into work routine knowledge and skills needed for advancement in the work system – attends periodic training sessions and workshops and reads/studies materials to improve knowledge and skills in the work system.
•Attends regular safety meetings.
•Attends work unit staff meetings; receives information and participates in problem-solving activities and functions.
•Maintains a safe work environment and performs all duties in a safe manner.
•Work product consists of completed work assignments; complete customer satisfaction, adherence to safety laws, rules and policies, and compliance with national and local building codes. Responsible for performing all tasks within established guidelines and instructions; adhering to and demonstrating all safety rules and procedures; and detecting unsafe work conditions and assisting in correcting them in a timely and efficient manner.
•Responsible for observing and performing all tasks within established guidelines and instructions; adhering to and demonstrating all safety rules and procedures as it relates to chemical, electrical and mechanical safety regulations.
•This position is responsible for adherence to the Minimum Expectations of Employees and Work-Force Professionals of Facility Services.

(30%) Customer Service and Communication
•Communicates weekly schedule, and any changes to it, with supervisor or lead, as directed.
•Maintains frequent communications with building managers, project managers and other trades in regard to work request status and on-going projects.
•Gives and receives information regarding work processes by text messages, two-way radio- responds to work order requests and needs for assistance through various communication methods.
•Coordinates with contracted trades for timely project completion. Independently notes, establishes plans, (long term and short term) for repairs, improvements, and upgrades to facilities and equipment.
•Confers with supervisor and lead on a regular basis, discussing work processes and problems, receives counseling and instructions.
•Maintains effective communication with all customers across campus, and foster a team relationship that allows for collaborative problem solving and process improvement.
•Takes part in initiating measures to improve customer service.

(10%) Administrative duties
•Accountable for submitting daily work logs and completing work order repair information.
•Responsible for submitting online forms for Requests of Absence (eROA) and completing timesheet and supplemental pay information for payroll as directed.
•May be required to prepare labor and material estimates. Discuss with customers, project managers and/or management staff design requirements and/or design problems with access control systems.
•Help prepare documentation and procedures to efficiency of the department with Supervisor.
•Maintains shop master key system.

(5%) Snow removal and emergency response.

•Performs snow removal and other specialized tasks during adverse weather conditions and college closures.

NAU is currently engaged in an Organizational Growth and Effectiveness Initiative, which focuses on positioning the University for future success of its operational practices. As a result, some aspects of this position may be subject to change, such as, but not limited to: duties, titles, reporting structure, etc.


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