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HSS Specialist I

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Job Details
Job Order Number
Company Name
Bank of America
Job Site Location

Chandler, AZ 85286
Job Description

Job Description:

Entry level position. Serve as primary point of contact, providing customer with timely and periodic status updates of their loan application, returning all inquiry calls within service level agreement. Responsible for several kept informed routines to ensure that customer expectations are set properly and followed through until booking Is focused on achieving customer delight through successfully establishing customer rapport, setting appropriate expectations, asking probing questions, releationship deepening and executing on all commitments. Ability to meet production, quality and service standards with emphasis on delivering exquisite customer service. Able to articulate difficult and/or complex information in a manner that is clear while conveying compassion to drive customer retention and sales partner confidence. Responsible for collection, review and validation of all required documentation, including income, following up with the customer as appropriate. Responsible for initial income analysis of salary and wages, Social Security and Pension. Efficiently manage pipeline of loan applications. Responsible for thoroughly reviewing customer applications and providing detailed information regarding the fulfillment process. Potential restructuring of the customers initial credit request, offering potential counteroffers to the customers and ensuring that both bank and customers needs are met. Assure that all customer files are complete and in compliance with regulatory agencies and internal policies before sending to Underwriting. Ensure customer privacy and confidentiality.

Required skills:

+ Excellent telephone and customer service skills.

+ Proficient with computers and strong typing skills

+ Able to adapt and embrace change

+ Team player mentality with the ability to work independently

+ Strong problem solving and decision-making skills.

+ Strong written and verbal communication skills

+ Excellent organizational and time management skills

+ Quality focused with attention to detail

+ Maintain a positive attitude

+ Excellent interpersonal skills; ability to easily build rapport and diffuse tense situations

+ Ability to deliver a difficult message and take ownership

Desired skills:

+ ACAPS experience

+ Previous mortgage experience and/or customer service / financial environment experience

+ Knowledge of general bank guidelines

Posting Date : 08/20/2019

Location :

Chandler, AZ, 2595 W. CHANDLER BLVD., 2595 W CHANDLER BLVD,

- United States

Travel : No

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

Weekly Schedule : M-F 8:00am-5:00pm

Assistance for Applicants with Disabilities

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at .

Diversity & Inclusion

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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