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Dining Room Attendant (West Valley)

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Job Details
Job Order Number
Company Name
Desert Diamond Casinos
Job Site Location
9431 W Northern Ave
Glendale, AZ 85308
Job Description

Under direct supervision of the Food & Beverage Supervisor, maintains highly efficient and courteous food and beverage operations in a fast-paced setting by greeting guests, anticipating guest’s needs, providing knowledgeable food & beverage service, and providing consistent professional guest service with a positive upbeat personality. Works efficiently in a team based environment and must follow Title 4 (Arizona liquor law), and Tohono O’odham Gaming Enterprise (TOGE) alcohol training as well as all TOGE internal controls, consistently.

Essential Duties & Responsibilities
• Knowledge of the laws and regulations governing Food & Beverage. Ensures that all Tribal, City, State and Federal Health/Food Safety codes are upheld.
• Responsible for maintaining a clean organized and sanitized work area all while following all TOGE, tribal, City, State and Federal health/food safety regulations and codes.
• Responsible for training new team members.
• Maintains a good communication with team members and maintains a positive and professional work environment.
• Maintains proper attendance in accordance with casino policy.
• Completes side work as assigned by Food & Beverage Supervisor or assigned team member.
• Restocks all work areas. Sweeps floors, clean tables and remove trash throughout shift to ensure appearance standards.
• Contributes to a team effort and accomplishes related results as required.
• Assists in the daily operation of the restaurant in an efficient, cost effective and labor effective manner.
• Recognizes that each team members is a representative of the casino and is responsible for demonstrating courtesy, respect and sensitivity to the needs of every external and internal guest of the casino.
• Position requires that standard service techniques created must be learned and followed consistently.
• Adheres to all Title 4 (Arizona liquor law) and TOGE internal controls.
• Responds to guests requests.
• Must possess outgoing personality.
• Monitors guests to ensure that they are not intoxicated and proper procedures are followed if intoxication is observed.
• Knows information regarding all Food and Beverage outlets and discounts/Casino Promotions and have ability to inform guest when asked.
• Contributes to a team effort and accomplishes related results as required.
• Works closely with other departments to ensure seamless delivery of service for our guests.
• Demonstrate Desert Diamond Casino “On Brand” attitude towards team members & guest at all times.
• Displays, supports and reinforces Desert Diamond Casino’s Spirit of Service Standards.
• Due to changes and modification in the job from time to time, we require team members to be flexible and assume other responsibilities assigned by management as management sees the necessity; some assignments may not be listed in this job description.

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