Director, Orientation and New Student Services
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Tucson, AZ 85719
Position Information Title
Director, Orientation and New Student Services
Enrollment Management (0461)
The University of Arizona is seeking a highly motivated, organized, creative professional, who is committed to public higher education to assume the role of Director of Orientation and New Student Services. The Director serves in the Office of Undergraduate Admissions, a unit of Enrollment Management, and represents the University to prospective students, families and supporters, counselors, school district officials, campus constituents and the general public on campus and throughout the nation. This individual is responsible for the successful oversight and implementation of new student services and university enrollment. In addition, this person is responsible for interpreting and communicating University admission and financial aid policies, academic policies and requirements, and student service policies and procedures to a variety of constituents.
The Director of Orientation and New Student Services leads a team responsible for the overall operation and management of programs that facilitate students’ transition into the University of Arizona. In addition to event planning and management, this includes oversight of student employment, maintenance of digital onboarding resources, and management of auxiliary fees, student employment and training, and yield functions (Next Steps Center and enrollment fee) that facilitate students’ transition into and through university life. The New Student Services team strives to provide students with a welcome experience that assists in his or her connection to the university and builds their identity as a member of the Wildcat Family.
Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!
The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please .
The University of Arizona is in the process of creating a new classification and compensation architecture. This University Career Architecture Project (UCAP) will revolutionize the way we think about professions and manage compensation at the UA. It is a two year initiative that will replace the current classified staff and appointed professional categories of employment with market-based job functions and families. As an applicant, UCAP will create clearer career paths and opportunities and will help you make more informed pay decisions. To learn more about this project, please visit ucap.arizona.edu.
Duties & Responsibilities
- Set direction of freshman orientation, transfer welcome, UA Clicks and other first year transition programs
- Supervise, hire, train professional staff and establish procedures for hiring student staff
- Set direction for the web presence of new student orientation and the Next Steps Center
- Create program assessments and prepare reports on program outcomes
- Working with campus partners to establish action/status/reason processes such as matriculation, term activation, cancellation, etc
- Oversee the auxiliary budget for New Student Services, including management of incoming and outgoing funds, in partnership with Enrollment Management leadership and Enrollment Management Business Affairs Office
- Serve and lead campus committees as appropriate, including the Orientation Advisory Committee
- Collaborate with campus departments to smooth the orientation process for students
- Manage the programmatic elements of new student orientations
- Meet and communicate with campus partners on an ongoing basis regarding the programmatic details for new student orientation and maintain positive relationships with campus
- Oversee the Next Steps Center (digital onboarding resource) for all admitted student populations across multiple application types, campuses, and locations
- Collaborate with campus offices to facilitate family and supporter component of new student orientation
- Effectively collaborate with recruitment staff in other focus areas, including but not limited to: UASouth/ distance campuses, Arizona Online, UA Global, as well as the academic colleges.
- Create a residential orientation component for students staying in orientation designated dorms during the summer
- Draft content for orientation emails, letters and other publications
- Develop program schedules and work to assure space needs
- Develop and successfully execute the out of state new student orientation programs
- Manage relationships with hotel partners
- Write, distribute and assess incoming request for proposals for these events
- Present at orientation programs as needed, this includes the welcome, parent presentations and others as needed
- Functional owner of the Next Steps Center, orientation reservation system, and pre-scheduling system
Knowledge, Skills, & Abilities
- Master’s degree in higher education, counseling, educational leadership, psychology or related field.
- At least five years of experience with program coordination, implementation, assessment and administrative experience particular in higher education recruitment and/or retention programs.
- Demonstrated ability to plan and achieve short and long-term goals driven by the mission and goals of a department
- Prior supervisory experience
- Demonstrated ability to work closely and effectively with multiple departments, organizations, and individuals in a complex environment
- Demonstrated interpersonal skills at the student and executive levels and the ability to create strong personal and center focused relationships
- Exceptional written and oral communication skills and formal presentation skills.
- Enthusiastic personality with an affinity for teamwork and collaboration.
- Self-motivated, strategic, but flexible and able to work on multiple tasks with changing priorities as needed.
- Well-developed fiscal sensibility and experience in reaching financial objectives, monitoring budgets and expenditures, and nurturing the growth of the center’s growing slate of initiatives.
- Flexible schedule for occasional evening activities and events.
- Ability to effectively prioritize and successfully preform duties autonomously.
- Effect communications skills- written, verbal and listening.
- Demonstrated proficiency with basic computer programs and systems (i.e. Microsoft Word, Excel, Power Point, the Internet and e-mail management)
- Experience with using the Adobe suite
- Previous experience recruiting students for university admission or coordination and/or even planning in a higher education setting.
- Previous experience running orientation and yield programs.
- Previous experience working with students in an online learning environment.
Full Time/Part Time
Number of Hours Worked per Week
Administrative and Professional
Yes – Full Benefits
Posted Rate of Pay
$70,000 – $75,000 Annually
Type of criminal background check required:
Fingerprint criminal background check (security sensitive due to title or department)
Posting Detail Information Posting Number
Number of Vacancies
Desired Start Date
Position End Date (if temporary)
Limited to Current UA Employees
Contact Information for Candidates
Open Until Filled
Review Begins On
Special Instructions to Applicant
Please note: You will be required to provide contact information for a minimum of three professional references within your application. Should you be selected as a finalist for this position, for your convenience, your references may receive an automatic email. This email will ask your references to complete a brief questionnaire in regard to your suitability for the position as well as request the attachment of a letter of recommendation. These letters of recommendation must be uploaded directly via the UACareers.com website by your reference provider. UACareers.com is not compatible with any “dossier aggregate” system (e.g., Interfolio, Intellimedia).
At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As an Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.
Quick Link for Internal Postings
The University of Arizona is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply.