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Frequently Asked Questions

Below are the most commonly asked questions we encounter at AZ Job Connection. If your question is not included here, please use our Feedback/Ask a Question form to ask more specific questions. We'll do our best to help you find the answer!

Job Seeker Questions
  1. What's new with the Arizona Workforce Connection website?

    We've given the Arizona Workforce Connection website an all-new look! But much more than just a “face lift”, our goal was to make the site easier to navigate so that visitors can find what they need as quickly and easily as possible. Returning users may have a little harder time at first because some pages aren't quite where they expect to find them. We apologize for any initial confusion and hope you find the new site more user-friendly in the end.

    For Job Seekers, we've introduced an improved Job Quick Search feature. The new search has job search by city, with a radius around the city that can be changed. Changing the radius can expand the job search if the right jobs aren't found on the first try. The search results also show a map that pinpoints each job's location.

    There's more to come! In the next few months, we plan to introduce additional improvements for both job seekers and employers. We hope you agree that the new and improved Arizona Workforce Connection website is working harder for you all the time.



  2. Does it cost anything to use the site?
    No, this site is a part of the public workforce system and funded with federal dollars.

  3. How do I file for unemployment?

    You may file online at https://www.azdes.gov/landing.aspx?id=4211



  4. How do I get started?
    Click on the Find a job page and create a basic or plus account based on your needs.

  5. Why do I need to register?
    You will have access to services that let our staff match you with your ideal job, advanced job notification for Veterans, and additional resources including skills certification and training programs.

  6. How do I register?
    Click on the Find a job page and create a basic or plus account based on your needs. The recommendation is to create a plus account to access all services.

  7. Why do I have to enter my social security number?
    In order to receive federal dollars and keep this service free, we are required to ask for your social security number. It is not made available to employers or the public. To avoid identity theft, state-of-the-art software has been installed to prevent hacking into the system.

  8. Why do I have to answer so many questions when I register?
    We need to collect this information to match jobs and available programs best suited to your current situation.

  9. How do I create a resume?
    You will need to create at least a basic account from the find a job page and follow the screens entering all required information. The more complete and current the information, the better chance of being matched with a job.

  10. Can I upload my resume?
    Yes. You can build your resume online, upload your existing Microsoft Word resume, or copy and paste text from your current resume. Only partial job matching is available with the upload and copy/paste options. From your My Home Page, go to My Resume.

  11. Will employers see my resume?
    Employers will only see your resume if you allow them access.

  12. How do I look for jobs?
    You can conduct a search by using the quick search feature, searching from your home page, and by setting up searches so you are notified when a position is posted that matches your search criteria.

  13. Why do I get job listings from areas I didn't request?
    Some employers may request that their positions be posted in other areas to attract more job candidates that may be willing to relocate. You may also need to refine your search.

  14. Will I be notified of job matches?

    You will be notified of matches if you save searches, through job matching from Workforce Connection Center staff, and/or if you are a Veteran with a Plus account.



  15. How do I send a resume to an employer?
    You will need to follow the directions in the job posting. Most employers accept resumes by email or from their website.

  16. Do employers search resumes on your system?
    Yes. Employers will select search criteria based on keyword, skills, experience, and education.

  17. Why do I need to be registered before I can apply with some employers?

    Some employers utilize specific processes through the local Workforce Connection Centers which require documentation. Other employers do not wish to have their information posted and will only accept applications or resumes through the Workforce Connection Centers.



  18. How often do I need to change my password?
    The website will prompt you to change your password after you have requested a password reset.

  19. Is there a password retrieval process?
    Yes, from the Home page click on forget your password. You will then complete a method to obtain a new password. When you login, you will be prompted to change your password immediately.

  20. How can I create an email address?
    You can create a free e-mail account at www.hotmail.com, www.yahoo.com or www.google.com.

  21. Are all jobs available in my city on your system?

    No, not all employers use our system. However, we have employers that represent the entire state of Arizona.



  22. Does your system have information on home-based business opportunities?
    We do not accept postings for Work-At-Home pay positions unless these job postings meet the requirements set forth in the Fair Labor Standards Act and state laws and regulations regulating employment.

  23. If I don’t sign on for a while, will my account stay in the system?
    Yes. Your account remains in the system even if you don’t log on. If you don’t remember your user name and/or password, use the Forgot your password? link on the home page to reset or go to Contact for the Help Desk phone number.

  24. How do I know my resume is active to match with employer’s jobs?
    You can control the active status of your resume on Resume > Preferences > Days to Expire. To make your resume inactive, change the number of days to zero. You may want to do this if you are no longer looking for a job.

  25. How do I stop job-matching emails?
    To stop receiving emails, go to Resume > Email, uncheck the boxes, and click Save Email Selections.



Employer Questions
  1. How much does it cost to use this site?
    This site is a part of the public workforce system and funded with federal dollars.

  2. How do I set up an employer account?
    Click on the Find Employees tab and create an employer account. You will need your FEIN and SEIN numbers to complete the form.

  3. How do I post a job?
    From your Employer Home page, click on my job postings. Click on Post Jobs.

  4. How do I conduct a resume search?
    From your Employer Home page, click on search resumes and enter your search criteria. You may want to start with a broad search and then add more criteria to narrow the search.