at Randstad in Tempe, Arizona, United States
IT Support Analyst
+ location:Tempe, AZ
+ salary:$15 – $17 per hour
+ date posted:Monday, April 5, 2021
+ job type:Temp to Perm
+ industry:Retail Trade
IT Support Analyst
+ Responsible for providing technical support to internal and external users for desktop systems software, hardware and network infrastructure.
+ Responds to requests for technical assistance by phone or email in a timely manner
+ Logs the issue in a help desk management software.
+ Tracks issues to resolution and updating the internal system.
+ Maintains passwords, data integrity and file system security for the desktop environments.
+ Communicates technical information to both technical and non-technical personnel.
+ Recommends hardware and software solutions, including new acquisitions and upgrades.
+ Provides phone and in-person support to users in the areas of e-mail, LAN/WAN, printers, standard desktop images and applications.
+ Serves as the initial point of contact for troubleshooting all IT related problems.
+ Acts as a liaison between customers and technical escalation teams.
+ Other related duties as directed.
Knowledge, Skills and Abilities:
+ At least 2 years of Help Desk experience is required
+ Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
+ Ability to identify problems and facilitate solutions.
+ Ability to function efficiently in a high volume, fast-paced environment.
+ Ability to proficiently utilize computer programs and company software/database systems.
+ Superior customer service skills.
location: Tempe, Arizona
job type: Contract
salary: $15 – 17 per hour
work hours: 8am to 5pm
+ Partners with the Director of IT Support and other team members to successfully complete hardware, software and networking projects.
+ Ensure the efficiency of company’s computer systems/applications by consistently striving to improve developmental processes.
+ Responsible for providing technical support to contracted and non-contracted sites for desktop systems software, hardware and network infrastructure.
+ Respond to requests for technical assistance by phone or email and logging the issue in a help desk management system.
+ Tracking issues to resolution and updating the internal knowledge-base.
+ Escalate more involved problem
Tempe, Arizona 85282