Business Initiatives Cnsltnt 3 / Issue Management Consultant

at Wells Fargo in Phoenix, Arizona, United States

Job Description

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company’s risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers.

The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the five LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions.

The COO group also includes a number of teams dedicated to strengthening Wells Fargo’s risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations.

The Chief Administrative Office , encompassing the Corporate Properties Group; Corporate Security; Enterprise Business Resiliency; Strategic Programs and Process Improvement; Enterprise Change Management; Supply Chain Management; and Data Management and Insights, delivers important services for our employees and customers.

The Customer Remediation Center of Excellence (CR COE) organization is an enterprise function. The Customer Remediation COE organization develops and implements consistent enterprise standards for remediating customer issues across the enterprise. The COE mission is to care for our customers and support their financial success by providing consistent, timely, and effective remediation when they have been impacted by Wells Fargo. Enhancing our practices and outcomes for customers is a critical part of building a better Wells Fargo.

Reporting to the Business Support Manager / Customer Remediation Issues Manager the Business Initiatives Consultant/ Issue Management Consultant will be responsible for supporting the development and oversight of an integrated risk evaluation program for the Customer Remediation COE. This role and individual will work with key partners to create and maintain a comprehensive risk evaluation approach in key risk areas within the COE teams. This position will drive oversight and policy adherence that in turn aligns with risk programs such as Issues Management, Risk Appetite and Risk Identification. Respective COE leaders will own the processes and outcomes of the assessments, but this individual will be responsible to support the leadership, aggregation, and comprehensive outcome/actions of those programs.

Key Responsibilities will include:

+ Developing, maintaining, and ensuring adherence to enterprise-wide operational risk frameworks, risk policies, and risk programs.

+ Summarizing complex data and identifying trends to alert senior leaders to existing or potential gaps.

+ Working regularly with COE leaders and their teams to ensure this risk intelligence is rightfully used to influence business decisions and strategy, and to drive change to improve the overall control environment.

+ Engaging with control executive teams, Compliance, and Independent Risk Management (IRM) to ensure that remediation work is completed, reviewed, and reported comprehensively.

+ Driving change where needed for universal improvements to risk programs.

Please Note: Selected candidate will be required to work within one of the following Wells Fargo locations: Charlotte, NC; Fort Mill, SC; Des Moines, IA; Minneapolis, MN; Dallas, TX; Irving, TX; Phoenix, AZ. Potentially open to other locations across the Wells Fargo footprint. Relocation assistance is not available for this position.

Position is currently remote; however, candidate(s) will be required to work on site when Wells Fargo returns to standard operating model.

Please note: based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities within Wells Fargo.

Required Qualifications

+ 8+ years of experience in one or a combination of the following: project management, implementation, or strategic planning

+ 2+ years of change management experience

+ 2+ years of risk management experience

+ 2+ years of experience performing risk assessments

+ 2+ years of experience presenting information to senior leaders

Other Desired Qualifications

+ Experience in Issue Management, Risk Appetite, Risk Identification, etc.

+ Experience in Risk Control and Risk Assessments

+ Remediation Experience

+ Experience managing complex projects in a large enterprise environment

+ Ability to assess issues, make quick decisions, implement solutions, and influence change

+ Strong analytical skills with high attention to detail and accuracy

+ Ability to work and influence successfully within a matrix environment as well as invest in managing and growing effective business partnerships with all levels of team members

+ Virtual leadership experience with ability to effectively drive results and build/manage relationships with leaders and team members in a geographically dispersed environment

+ Excellent verbal, written, and interpersonal communication skills

Job Expectations

+ Ability to travel up to 10% of the time

Salary Information

The salary range displayed below is based on a Full-time 40 hour a week schedule.

NC-Charlotte: Min: $94,500 Mid: $135,000 Max: $175,500

IA-Des Moines: Min: $94,500 Mid: $135,000 Max: $175,500

IA-Des Moines: Min: $94,500 Mid: $135,000 Max: $175,500

NC-Charlotte: Min: $94,500 Mid: $135,000 Max: $175,500

NC-Charlotte: Min: $94,500 Mid: $135,000 Max: $175,500

SC-Fort Mill: Min: $94,500 Mid: $135,000 Max: $175,500

TX-DAL-Downtown Dallas: Min: $94,500 Mid: $135,000 Max: $175,500

TX-Irving: Min: $94,500 Mid: $135,000 Max: $175,500

AZ-PHX-Northwest Phoenix: Min: $94,500 Mid: $135,000 Max: $175,500

MN-Minneapolis: Min: $94,500 Mid: $135,000 Max: $175,500

Street Address

NC-Charlotte: 1525 W Wt Harris Blvd – Charlotte, NC

IA-Des Moines: 6200 Park Ave – Des Moines, IA

IA-Des Moines: 801 Walnut St – Des Moines, IA

NC-Charlotte: 301 S Tryon St – Charlotte, NC

NC-Charlotte: 401 S Tryon St – Charlotte, NC

SC-Fort Mill: 3480 State View Blvd – Fort Mill, SC

TX-DAL-Downtown Dallas: 1445 Ross Ave – Dallas, TX

TX-Irving: 250 E John Carpenter Freeway – Irving, TX

AZ-PHX-Northwest Phoenix: 2222 W Rose Garden Ln – Phoenix, AZ

MN-Minneapolis: 90 S 7th St – Minneapolis, MN


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable loc

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Job Posting: JC181934736

Posted On: Apr 29, 2021

Updated On: Aug 06, 2021