Front Office Supervisor

at Pyramid Hotel Group in Litchfield Park, Arizona, United States

Job Description

Deeply entwined with Arizona history since 1929, The Wigwam welcomes you to make a historic career move and join our family! The Wigwam is a Four Diamond property with 331 guest rooms spanned across 440 acres. The Wigwam is a renowned Arizona landmark, nestled in the community of Litchfield Park, AZ and is a true representation of an authentic Arizona experience. We are currently seeking enthusiastic, driven individuals, with a great attitude and a passion for excellence to join us in curating incredible guest experiences and lasting memories. Come make some history with us!

The Wigwam is an Equal Opportunity Employer committed to a diverse and inclusive work environment. Minority/Female/Disability/Veteran

Make a historic career move and join our family!

A Historic Hotel of America, The Wigwam is a AAA Four Diamond 440 acre resort nestled in the Litchfield Park community, celebrating over 90 years of history!

We are currently seeking a professional, outgoing, guest focused leader to join us as our Front Office Supervisor.

We offer our employees the following benefits:

+ One of the most comprehensive and affordable employee benefit/insurance programs in the hospitality industry

+ Company Paid Life & AD&D Insurance

+ 401K Match

+ Paid Time Off

+ Discounts on Travel, Golf, Tennis, Spa, Restaurants, Hotel Rooms and more

Responsbilities will include:

Orchestrate and expedite the registration and checkout process at the front desk.

Oversee the daily operation of the front desk & front office.

+ Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information.

+ Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.

+ Supervise the front desk agents, PBX stafff ensuring the correct sequence of events for proper registration and checkout of guests. Assign specific tasks to front desk agents relative to credit, missing addresses, registration bucket maintenance, registration cards, posting charges, and overall cleanliness and organization of the front desk.

+ Provide ongoing training and support to front desk agents.

+ Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.

+ Maintain all front desk related equipment and a par stock of supplies.

+ Must be able to work flexible hours.

+ Previous Opera system experience a plus

+ Previous leadership experience preferred

+ Previous front desk experience in a hotel or resort setting required

The Wigwam is an Equal Opportunity Employer committed to a diverse and inclusive work environment. EOE/AA

Company Name: Pyramid Hotel Group

Opening ID: 2021-10681

External Company URL:

Street: 300 East Wigwam Boulevard

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Job Posting: JC188148582

Posted On: Jul 19, 2021

Updated On: Sep 28, 2021