Case Manager - Advocate - VOCA (04-16-790)

at Catholic Community Services in Sierra Vista, Arizona, United States

Job Description

Qualify and determine the eligibility for program services of clients and community members. Responsible for collaborating with associated Agencies in advocating for client needs. Provide guidance, referrals, resources and support to clients needing lay legal assistance. Advocate for client needs. Position may from time to time be stressful and require a high demand of performance. May perform other duties as assigned.


  • Conducts crisis intervention, safety planning and screening for intervention services to hotline callers
  • Provides ongoing services to program participants such as, crisis intervention, safety planning, needs assessment, service plan development, advocacy, case management, coordination of care, referrals and follow-up
  • Maintains service records and documentation through progress notes, service plans, reviews and completion of reports
  • Facilitation, advocacy and support with the criminal justice system or other proceedings
  • Provide individual, systems or lay legal advocacy services
  • Responsible for maintaining participant caseload
  • Utilize the "Empowerment Model" of behavior and trauma informed care approaches
  • Responsible for the safety, well-being, and confidentiality of program participants and shelter residents accessing advocacy services
  • Reduce isolation by reconnecting program participants with natural support systems
  • Provides transportation relating to advocacy or case management needs to program participants accessing program services
  • Plans and presents community education for public awareness on domestic violence and other related crime victimization issues
  • Plans and facilitates groups to increase knowledge of the impact of domestic violence, self-care, regain control and promote healing in a culturally sensitive manner
  • Develops and maintains participant referral resources for the provision of community information and referrals
  • Participates in a multi-system or interagency approach to increase responses or needs for victims of domestic violence
  • Reduce isolation by reconnecting program participants with natural support systems
  • Required to be on-call basis depending on program needs
  • Adhere to licensure regulations, contract compliances and program requirements
  • Record CACFP meal counts, serve food according to guidelines and ensure CACFP program operational and administrative compliance
  • May drive agency or personal vehicle on company business


Suitable work experience may be considered as transferable skills in order to meet minimum requirements of the position, and will be considered by the Corporate Director of Human Resources.

  • Bachelor's in human services or related field or two years of relevant experience
  • 1 year of case management experience
  • Bilingual English / Spanish, verbal and written
  • 1-year experience working with the dynamics of domestic violence
  • Obtain State of Arizona Level One Fingerprint Clearance Card
  • Valid Arizona Driver License, proof of insurance and Arizona Motor Vehicle Division 39-month Motor Vehicle Report
  • Ability to obtain health care certificates including CPR, First Aid, Food Handlers Certificate, and TB clearance
  • Proven strong communication skills oral and written are clear, concise, and in an organized fashion using appropriate style, grammar and tone
  • Ability to effectively facilitate individual and group sessions
  • Ability to develop and maintain effective working relationships with other staff, officials, community organizations, government agencies and the general public
  • Ability to stoop, climb, bend, and reach
  • Required to lift 35lbs. 15%


  • MA in human services or related field
  • Additional years of directly related experience

The above statement reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered a detailed description of all work requirements that may be inherent in the job.

We are an Affirmative Action Equal Opportunity Employer for all individuals. All qualified applicants are encouraged to apply.

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Job Posting: 4445033

Posted On: Aug 06, 2021

Updated On: Oct 01, 2021