at Travelers in Phoenix, Arizona, United States
Who Are We?
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
$63,800.00 – $105,300.00
What Is the Opportunity?
Are you passionate about improving the customer experience? Do you have a proven track record of building and executing strategic campaigns that not only meet but exceed customer expectations? If so, we want to hear from you!
In this role, you will work closely with business and technology stakeholders to create and improve omnichannel customer journeys in the Salesforce ecosystem, with a focus on Marketing Cloud.
You will work on a variety of customer communications by developing and executing email and SMS touch points across the customer lifecycle.
This position may be based 100% remotely or in one of our offices.
Primary Job Duties & Responsibilities
+ Design customer communication journeys across multiple channels
+ Serve as the voice of the customer with other business partners
+ Support technical development of customer communication solutions, from requirement analysis to deployment of email, SMS, landing pages and push notifications.
+ Serve as an integrator between business needs and technology solutions.
+ Empathetic, intellectually curious, digitally minded, and customer focused.
+ A bias for action.
+ An eye for design and usability.
+ Enthusiasm for innovative trends in technology and a rich grasp of how they will influence customer behavior.
+ Change agent who has the ability to thrive and quickly adapt to change, leading others through a dynamic, work environment.
+ Experience managing multiple projects at once.
+ Ability to communicate effectively at all levels of the organization with an open, honest and direct communication style that establishes an empathetic and effective relationship with stakeholders.
High School diploma or equivalent required. 3+ years of customer communication or UX experience.
Education, Work Experience & Knowledge
Bachelor’s degree in a related field preferred. Experience working in ExactTarget or Salesforce Marketing Cloud products, including Email Studio, Mobile Studio, Automation Studio, Content Builder, Journey Builder. Experience with Advertising Studio, Audience Studio, Datorama are a plus. Prior experience in project/program management and familiarity with Agile Methodology will also be helpful.
Job Specific & Technical Skills & Competencies
+ Salesforce Certifications: Marketing Cloud Email Specialist preferred
+ HTML and CSS
+ Customer Communications
+ Customer Engagement
+ Content Development/Management
Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .