Sr CloudOps Engineer (Remote)

at Cengage Group in Phoenix, Arizona, United States

Job Description

We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values diversity, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see . Our team strongly values: + Having an opinion and being able to verbally convey that opinion agreeably. Spirited debate is encouraged, but we disagree and commit. + Communication skills are valued alongside technical experience and proficiency. + Thinking about and treating our engineering partners as users. This means building wiki pages, sample implementations, frameworks that make sense, and helping our partners implement the products we create. + The ability to make a decision, popular or not, and back it up with clearly articulated rationale. + Realistic, pragmatic approaches to solving problems. + Meeting our software engineering teams where they are. We see these as opportunities to upskill engineering partners and to help them achieve their goals. + We start with the assumption that someone somewhere has faced a similar issue, and we research it. We like learning from the experience of others. What You’ll Do Here: As a Senior CloudOps Engineer your role is hands on, building solutions and working with operations and software engineers to implement for their applications. You will be also solicit feedback, and listen to your users and peers. + Create competitive advantage for Cengage with AWS Cloud infrastructure processes and tools supporting agile application development teams leading to continuous improvements in provisioning, monitoring, response, and management. + Be responsible for a portfolio of projects and services for AWS CloudOps excellence for complex application integration and troubleshooting in the infrastructure. + Own and manage dependencies of services, platforms, and other applications within the Cengage infrastructure. + Connect business, security/compliance and standard methodology requirements to CloudOps processes, methods, and tools. + Collaborate with multi-functional roles to communicate and align development efforts with Operations Roadmap. Responsibilities + Maintain a deep knowledge of Cengage business and systems processes, and interdependencies for contextual awareness in defining solutions and solving problems. + Develop solutions, define projects, and provide consultative assistance to CloudOps and application engineering resources in implementing AWS solutions, along with automation and monitoring tools, for continuous improvement of application infrastructure, provisioning, and monitoring. + Design and develop standard methodologies for Cloud Operations Team and TechOps organization and assist them in engaging these processes. + Define and implement solutions in Terraform for a broad range of AWS cloud services features such as elastic capacity, auto-scaling, disaster recovery strategies, tiered storage, serverless, EKS, IAM, SSO, and other solutions. + Management and continuous improvement in use of infrastructure monitor tools and processes, including Splunk, DynaTrace, LogicMonitor, AppNeta, and OpsGenie. + Thought leadership in development and implementation of standard methodologies and initiatives at all levels of cloud infrastructure. + Act as third/fourth level engineering support for incidents, understanding technical interdependencies for end-to-end problem solving, engaging a third-party support organization, as well as application teams and our cloud services provider for troubleshooting and problem solving. + Ensure maximum uptime of cloud hosted environments, including production, staging, testing, content authoring, and development environments. Competencies + Five to six years validated experience in cloud technology infrastructure environments. + Technical command of Amazon Web Services hosting services and IAC deployment tools, methods, and processes, and management of AWS services at scale. + Technical leadership command of monitoring and response tools – Dynatrace, Splunk, and OpsGenie. + Experience with DevOps practices. + Expertise in deploying and supporting AWS infrastructure in Terraform. + Proficiency administering Linux OS, Apache & Tomcat web application environments. + Expertise in Terraform, and Ansible required, Python and Bash are valued. + Experience designing, building, maintaining, migrating, tuning, administering, supporting, problem solving in sophisticated hosting environments, working collaboratively with applications, network, and systems teams to resolve problems. + Excellent problem-solving and analytical skills and be able to translate business requirements into technology solutions. + Excellent ability to define and ‘sell’ a solution in both technical and business/financial aspects across all areas of the business. + Experience with project management principles and practices for oversight of matrix teams in building and implementing solutions. + A well-organized, productive teammate with ability to prioritize daily work, change directions quickly, work with geographically dispersed cross-functional matrix teams and work on multiple projects simultaneously. Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage’s EEO/Affirmative Action Policy signed by CEO Michael Hansen (\Policy\Statement\January\2017) and Equal Employment Opportunity is the Law notice ( by visiting their corresponding links. Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at or you may call us at +1 (617) 289-7917. If you are a Colorado state or New York City resident, please email to receive compensation information for this role. Please be sure to include this posting’s job ID in the subject line of the email to help ensure a timely response. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. #LI-Remote

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Job Posting: JC214253921

Posted On: May 23, 2022

Updated On: Aug 17, 2022