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Admin Service Associate

at Lowe's Home Improvement in Gilbert, Arizona, United States

Job Description

What You Will Do

 

Administrative Service Associates (ASA) are responsible for answering inbound internal and external calls, utilizing our Home Delivery processes to solve inquiries/issues and maintain customer satisfaction. ASA’s also process orders and fulfil customer needs to ensure customer satisfaction. Additional job responsibilities include the following activities: customer service, home delivery process knowledge, phone skills, multitasking, problem solving, documentation skills, listening, resolving conflict, and processing customer adjustments/orders.

 

Responsibility Statements

  • Responsible to support delivery operations including inbound calls from internal and external customers, issue identification and resolutions.
  • Communication with customers to obtain feedback for improving customer in home delivery experiences, assist in problem solving in creating brand loyalty and lasting customer relationships.
  • Ability to deliver business results and handle multiple tasks in a past paced environment.
  • Knowledge of Home Delivery Operations and Call Center processes.
  • Interactions with 3PL service providers, Lowe’s Supply Chain functional teams, Lowe’s distribution nodes (RDC, BDC, ADC, etc.) and store operations.
  • Effective problem solving, change leadership, team orientation and empowerment skills.
  • Builds and maintains Business relationships with Retail and Pro Lowes partners.
  • Possess good oral and written skills in communication.
  • Maintains continuous dialogue with 3PL vendor partner(s) to address and resolve claims and complaints received involving In Home Customer Delivery experiences.
  • Teamwork – works cooperatively with others to accomplish of joint tasks and common delivery objectives. Contributes to positive environment, fosters collaboration and tangible contribution.

 

What you Need to Succeed

Minimum Qualifications

  • High school diploma or equivalent
  • 1-year relevant experience
     

Preferred Qualifications

  • Associates Degree – Operations, Supply Chain, or related field
  • Bilingual Preferred but Not Required
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Job Posting: 5183775

Posted On: Jun 06, 2022

Updated On: Jul 06, 2022