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Part-time Patron Specialist

at Phoenix Center for the Arts in Phoenix, Arizona, United States

Job Description

About Us

Central Arts Alliance (CAA) provides arts and culture opportunities for all through education, programming, and advocacy. CAA is governed by a Board of Directors and includes approximately 12 staff members, 100+ contractors/teaching artists, and serves over 3,000 students annually at two campus locations: Phoenix Center for the Arts in downtown Phoenix and Thunderbird Arts Center in north Phoenix, as well as throughout the state via the Arizona Art Mobile. CAA works to eliminate barriers to arts and cultural opportunities through accessible tuition pricing and reduced-fee programming to qualified individuals. We also strive to strengthen the Phoenix arts and culture community, while providing a home to multiple community arts and culture organizations.

Position summary 

Patron Specialists at Thunderbird Arts Center manage front desk operations, minor building & classroom maintenance, and provide customer service to all Patrons of the Center. Patrons include, but are not limited to students, resident organizations, teaching artists, temporary space users, and business associates. Excellent customer service and reliability are vital to the success of this position. 

Patron Specialists report directly to the Patron Services Lead, which will include work assigned by the Programs Manager and Campus Manager. 

Key responsibilities

  • Open and/or close the facility
  • Provide customer service at the front desk during business hours
  • Receive inbound calls, place outbound return calls, and receive/send emails in response to community questions and requests
  • Enroll students for classes and manage sales
  • Serve as virtual administrator for virtual classes as needed
  • Assist Patrons with their Mindbody accounts - Create, update, etc
  • Communicate regularly with other staff
  • Work with volunteers
  • Keep the front desk area organized and clean
  • Assist Teaching Artists with classroom set up or break down
  • Provide support for minor building operations and maintenance issues; complete and update maintenance logs
  • Other duties as assigned

Qualifications

  • Excellent customer service skills
  • Friendly demeanor, patient nature, and willingness to problem solve
  • Commitment to being a team player, and enjoy working with people
  • The ability to switch between various priorities and projects quickly
  • Knowledge of MindBody or other class registration system a plus
  • Cash-handling skills required
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Job Posting: 5221202

Posted On: Jun 23, 2022

Updated On: Jul 31, 2022