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Front Desk Agent

at Benchmark in Phoenix, Arizona, United States

Job Description

Come be a part of something bigger!

Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:

+ Full Time employees have access to Medical and Dental insurance to fit your needs

+ Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)

+ 401K match (Let us help you build your financial future)

+ Companywide Hotel Room Discounts (Who doesn’t love to get away)

+ Paid Time Off

+ Employee Assistance Program (We are here to support you)

+ Employee family events (bring the kids!)

+ Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few

+ Many more, please inquire for more details

The Rise Uptown Hotel is a locally owned, boutique hotel, offering 79 rooms, Lylo Swim Club and Don Woods Say When Rooftop Lounge. For the people that work there, its more, its an opportunity to bring their personalities together to create a hotel with a unique Vibe!

For our talent we offer competitive pay, tremendous benefits and career opportunities like no other! Our company, Benchmark Hospitality celebrates development like no other. Come join our team and watch your career grow!

What you will have an opportunity to do: We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role:

+ Help guests discover their “Wanderlust” experience

+ Provide exceptional customer service by being engaging and taking sincere interest

+ Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.

+ Help to resolve problems and “WOW” guests through recovery when things aren’t quite right

+ Promote and sell special hotel programs.

+ Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.

+ Be knowledgeable of all emergency procedures and policies.

+ Maintain house bank.

+ Communicate all pertinent information to manager on duty.

+ Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.

+ Assist other departments as needed.

What are we looking for?

Qualifications:

+ High school diploma or equivalent.

+ A strong desire to make an impact on other people

+ An outgoing and engaging personality

+ Computer skills

+ Excellent verbal and written communication skills

+ Ability to work in a fast-paced setting

+ Ability to stand for the duration of the shift

+ Must be available to work various shifts including weekends and holidays

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
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Job Posting: JC218377783

Posted On: Jul 11, 2022

Updated On: Sep 15, 2022