Lead Support Center Guide

at Tactis, LLC in Pueblo, Colorado, United States

Job Description

Great experiences are delivered one interaction at a time.

Tactis is adding to its experience delivery team. A qualified Lead Support Center Guide has:

• Specialized Experience. you have 2+ years working with medical terminology, clinical research, or public health
• Call Center Experience. you have a minimum of 3 years of experience in providing customer service, in a call center inquiry response operations.
• Supervisory Experience. you have a minimum of 2 year's experience of supervisory experience in overseeing call center, customer service, and inquiry response operations
• Education. you have a high school diploma or equivalent.
• Must be a resident of AZ, CA, CO, DC, FL, GA, IA, LA, MD, MA, MI, NV, NC, SC, TN, TX, UT, VA, or ND

About this position:

• Remote. this position works 100% from a dedicated home office.
• Regular. this is a full time direct hire position.

Tactis is a full lifecycle customer experience agency working for organizations across all points of communication, combining human touch with digital expertise to create outcomes that matter. We design and implement intelligent solutions that ensure users have a personalized, consistent experience across all digital and human touch points.

Tactis Careers | Twitter | LinkedIn | call 301.389.0247 | email talent@tactis.com

Tactis is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Tactis, LLC is certified as a HUBZone Small Business Concern under the Small Business Administration. You will be asked to provide documentation to confirm your residency required to maintain this status.

Tactis requires all employees to be fully vaccinated against COVID-19 or have a valid medical or religious exemption from receiving a COVID-19 vaccine.

This job posting is intended to describe the general nature of work being performed. It is not intended to be inclusive of all duties