Collections Specialist- Remote Opportunity

at Cavalry Portfolio Services, LLC in Phoeinx, Arizona, United States

Job Description

As a Resolution Specialist, you have the opportunity to make a difference by working with customers creating win-win solutions for repayment of financial obligations. This includes:

  • Treating our customers with respect, empathizing with their situation, and negotiating an appropriate arrangement.
  • Working in a customer service-focused call center setting, meeting compliance and production requirements. 

Remote Opportunity: (after 1st full month on phone)

  • You must live near or in the cities of Phoenix-AZ, Roseville-MN, or Tulsa-OK.
    • Training for this position is in the office for up to 2 months, after which time the employee will have the opportunity to work remotely.

Cavalry offers:

  • Competitive base pay up to $18 per hour, individualized uncapped commission, monthly quality assurance bonus up to $250 (after 1st full month on phone), and a 1st year retention bonus plan: $300 at 6 months and $300 at 12 months.
  • Up to three to four months (+/-) onsite training
    • Remote opportunity:  (after 1st full month)
      • Meet 5 of 7 Metrics for the entire month
      • Meet New Money Requirements for the month
      • No Corrective Action For Quality Assurance Violations
  • Paid training with continuous development opportunities
  • 2 weeks paid vacation, 5 sick/flex days, and 6 paid holidays.
    • Additional 3 holidays after 1 year of service.
  • Full benefit package at 60 days

Candidates must:

  • Have at least 6 months of experience in a customer-focused industry
  • Have a genuine desire to help people.
  • Be open-minded and resilient.
  • Be able to adapt to new policies and laws.
  • Have the ability to negotiate to reach a solution.
  • Be able to work 4 hours on occasional Saturday mornings.

Maribel Schilling
Human Resources Generalist

Cavalry Portfolio Services, LLC
W: 602.667.0128 ext. 11006|

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Job Posting: 6157410

Posted On: Apr 29, 2024

Updated On: Apr 29, 2024

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