Director, Business Process Design and Improvement

at Cox Corporate Services, Inc in Jacksonville, Florida, United States

Job Description

Cox Automotive  is currently looking for a  Director, Business Process Design and Improvement - Human Resources  to join our team.  This is a remote, work-from-home role  .  You must reside in the Eastern Time Zone or Central Time Zone in the United States.  If you are located in the Atlanta area, this is a hybrid role, and the schedule is a mix of work-from-office/work-from-home.

Your Role:

The Director, Business Process Design and Improvement - Human Resources plays a crucial role in enhancing our organization's operational efficiency, quality, service, and continuous improvement. This position will be responsible for leading the development of a comprehensive business process improvement team, as well as optimizing strategy that is aligned with the company's strategic goals. They will identify, analyze, and evaluate existing business processes, systems, and workflows to identify areas for improvement and optimization.  This role is part of our People Solutions team and will support human resources.

The Director focuses on driving operational excellence through process optimization and continuous improvement initiatives. They collaborate with various stakeholders to enhance organizational performance and achieve strategic goals.

Job Summary:

Learning and Optimizing Processes: The Director leads activities focused on learning and optimizing the organization's business processes. They oversee Business Process Design & Improvement on major projects and provide forward-looking technical, process, systems, and organizational guidance within and outside of the group.
Research Initiatives: They develop research initiatives to study best practices and industry trends related to business process optimization.
Engaging Experts and Cross-Functional Groups: The Director collaborates with subject matter experts and business leaders and works with cross-functional teams to gather input for transformation with impact enterprise-wide. Ensures project decision-making is aligned with strategic and business objectives. Also, ensures projects/initiatives achieve business, functional and operational goals within client time, budget, and priority constraints. Strong ability to advise team, clients and stakeholders on philosophy, direction, and policy.
Executive Leadership: They collaborate with executive leadership to generate transformative insights and recommendations.
Data-Driven Analysis: They establish processes and tools to collect and measure relevant data, identify key performance indicators (KPIs), and produce data-driven analyses of critical functions.
Documentation and Training: The Director oversees and directs documentation, tools, and training to support the adoption of new business processes.
Effective Leader: The individual will not only lead a team but also actively contribute and get things done. Resolves critical issues from team, clients, business partners, and leaders.


Bachelor's degree in a related discipline and 10 years' experience in related field. The right candidate could also have a different combination, such as a master's degree and 8 years' experience; a Ph.D. and 5 years' experience in a related field, or 14 years' experience in a related field.
5+ years' experience in a management or leadership role.
Green Belt certification.
Excellent collaboration, communication, execution, and relationship building skills to work effectively with teams throughout organization.
Proficiency in operational process improvement methodology and business process management techniques.
Proven experience in business process optimization, preferably in a leadership role.

Preferred Qualifications:

Experience in Human Resources.
Strong interpersonal, organizational, analytical, presentation and critical thinking skills.
Ability to make decisions considering long-term implications.
Knowledgeable in Operational risk management practices
Proficient in process mapping.

USD 129,100.00 - 215,100.00 per year


Compensation includes a base salary of $129,100.00 - $215,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.


The Company offers eligible employees the flexibility to take as much vacation with pay as they deem... For full info follow application link.

Cox is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Copy Link

Job Posting: 6549755

Posted On: Jun 15, 2024

Updated On: Jun 25, 2024

Please Wait ...