at Pima County Government in Tucson, Arizona, United States
Job Description
Job Description Summary
Department - Pima Animal Care Center
Job Description
OPEN UNTIL FILLED
Job Type: Classified
Job Classification: 5898 - Animal Care Assistant I
Salary Grade: 2
Pay Range
Hiring Range: $16.54 - $19.43 Per Hour
Full Range: $16.54 - $22.33 Per Hour
Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification.
The first review of applications will be on 04/25/2025.
Pima Animal Care Center (PACC) is currently seeking an Animal Care Assistant I. This position is an administrative role assisting our Pet Resource team. Our Pet Resource team answers a high call volume assisting customers on the phone and via email. This position is heavily customer service focused and helps problem solve challenges local pet owners experience including evictions, financial hardship, animal behavioral challenges, and owner surrenders. In addition, this position will also triage incoming emergent calls from the public and dispatch Animal Care Field Officers to the needed site. Though mainly administrative, there may be times when you assist in animal handling with animals onsite.
Essential Functions:
As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor.
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Handles a high volume of live calls with members of the public while also monitoring and maintaining multiple voicemail inboxes;
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Responds to public and staff inquiries via phone or email and provides information to resolve problems in regards to pet ownership or various crisis situations;
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Maintains specialized databases, inputs and retrieves data while also keeping thorough records;
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Demonstrates exemplary customer service;
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Coordinates, schedules and manages appointments on behalf of community members needing to surrender their pet’s to PACC;
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Coordinates and communicates program activities with other units within the department;
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Approves and distributes grant funding on behalf of qualifying applicants for services provided by partnered organizations or businesses;
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May act as program/department representative at community events providing various program resources and information to pet owner’s facing hardships;
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May train new employees.
Minimum Qualifications:
High school diploma or General Education Development (G.E.D.) certificate.
Qualifying education and experience must be clearly documented in the "Education" and “Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.
Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.):
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Experience as a dispatcher and/or an administrative role.
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Customer service experience.
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Experience in data entry.
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Bilingual (English/Spanish).
Selection Procedure:
Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum/desired qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum/desired qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidates from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.
