at AGM Container Controls, Inc. in Tucson, Arizona, United States
Job Description
AGM is seeking a dynamic Inside Customer Service Representative to play a pivotal role in ensuring our customers' needs are met with professionalism and precision. In this role, you'll be at the forefront of our customer interactions, collaborating closely with various departments to provide top-notch service and solutions. Visit www.agmcontainer.com to learn about our products and services!
Key Responsibilities:
- Respond promptly to customer inquiries via phone, fax, or email, accurately determining their requirements and needs.
- Utilize available resources to provide quotes and process orders efficiently, maintaining meticulous documentation.
- Effectively communicate pricing, lead times, and product information to both new and existing customers.
- Collaborate with various departments to fulfill special customer requests, optimizing solutions and building strong customer relationships.
- Stay informed about our production and shipping methods to ensure accurate delivery timelines and proactive communication.
- Champion continuous improvement by suggesting enhancements to office procedures and departmental performance.
