Manager: Hospitality Leadership

at Pima Community College in Tucson, Arizona, United States

Job Description

Position Summary:

The Hospitality Leadership Manager directs and coordinates the management team, faculty, staff, and students, while actively contributing to the delivery of high-quality services in alignment with institutional standards and requirements. The Hospitality Leadership Manager maintains high levels of service and food quality standards through effective oversight of operations and support personnel. The Hospitality Leadership Manager is responsible for the operations and financial performance of Hospitality Leadership Center of Excellence offerings, such as the bistro, grill, grab-n-go sites, food truck, and catering services. The Hospitality Leadership Manager is also responsible for preparing the annual budget based on prior year projections and achieved outcomes. The Hospitality Leadership Manager communicates expectations and operational parameters clearly to all Managers, Faculty, and Staff to ensure alignment and accountability.

Duties and Responsibilities:

• Develops, interprets, and applies strategic program policies and procedures to support long-term program sustainability
• Provides leadership in the planning, coordination, and continuous improvement of program operations, projects, processes, and service offerings. Facilitates clear, concise communication among all stakeholders involved in student success
• Oversees all foodservice and kitchen operations within Centers of Excellence, ensuring compliance with federal, state, and local health and safety regulations
• Designs and produces instructional content in multiple formats, such as print, graphics, audio, video, animation, and multimedia. Collaborates with subject matter experts, web developers, media specialists, and producers to address instructional and technological needs
• Collaborates with internal college departments to interpret and implement institutional policies, academic standards, and regulatory requirements
• Supervises faculty and staff, sets priorities, assigns duties, and conducts performance evaluations to promote instructional excellence and operational effectiveness
• Recommends hiring, training, disciplinary action, and staff development opportunities that align with the college’s strategic vision
• Supports the management and execution of catering services for both internal and external events, including coordination of banquet event orders
• Partners with Academic Advisors to assist with student course registration, approvals, and academic planning
• Leads employer engagement and outreach efforts to strengthen industry partnerships, internships, and career placement pathways
• Develops and monitors program's operational budget, ensuring fiscal responsibility and alignment with institutional priorities
• Oversees professional development initiatives and ensures ongoing curriculum relevance based on emerging industry trends and accreditation standards. Ensures that stackable credentials are developed and maintained in accordance with both college guidelines and hospitality industry benchmarks
• Ensures course offerings meet evolving workforce needs and maintain high academic quality
• Supports the college’s mission by fostering student-centered learning environments and delivering high-impact academic programming
• Manages grant-funded initiatives, ensuring compliance, deliverable tracking, and successful execution aligned with grant objectives
• Collaborates with adjunct faculty and subject matter experts to define clear course objectives, outcomes, and assessment strategies
• Collaborates with the Director, Managers, Department Heads, and internal/external committees to discuss and address key program areas, including classroom instruction, food and beverage operations, student and member engagement, curriculum enhancement, new course development, menu improvements, and event planning
• Works closely with college leadership to maintain high standards hiring, training, inventory control, quality assurance, cost management, and hospitality service delivery
• Performs all other duties and responsibilities as assigned or directed by the supervisor                APPLY NOW!