at Catalina Transportation Services Inc. in Tucson, Arizona, United States
Job Description
Immediate Openings: Admin Assistant / Dispatcher
Catalina Transportation is seeking several unique individuals for an anything but ordinary industry!
Working in a fast-paced, call-center like environment our agents actively assist our customers with their reservation requests and ensure their ground transportation needs are met in a company that stresses teamwork, versatility and customer service.
The ideal candidate to join our select group of Admin Assistants/Dispatchers are ambitious, passionate, and—above all else—excited to join the industry’s longest running and most recognized global ground transportation provider in the Tucson market.
DUTIES AND RESPONSIBILITIES:
- Assists customers by inputting reservations, changes, and cancellation information via telephone and email in a time-sensitive environment, where accuracy and professionalism are first and foremost
- Attends to all aspects of customer service and support in a friendly, courteous, and professional manner
- Communicates with customers and team members in a professional manner
- Handles customer complaints and inquiries in a professional manner
- Inputs reservation information on customized computer reservation system
- Contacts customers to advise of changes, to cancel or to confirm reservations
- Maintains current or advance knowledge of status on previously booked groups and vehicle type availability
- Interacts with clients, affiliate agencies and all levels of the organization in a professional levels
- Performs other duties as directed by the supervisor
- Please note the above responsibilities reflect management’s definition of essential functions for this job, but do not restrict tasks that may be assigned.
- Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other circumstances.
Dispatcher:
- Have you read the entire job ad from beginning to end? If not, please do so.
- Are you at least 25 years old, for our commercial insurance purposes?
- Do you understand that this is not a full-time position, and you would be working evenings and weekends?
- Are you a strong self-starter who is able to work autonomously, who is also very organized and a good communicator?
- Are you physically able to inspect our vehicle fleet for cleanliness, and if needed, drive our vehicle to/from the carwash and also clean the windows (inside), wipe down the interior, and vacuum under the floormats in a non-air conditioned environment?
