at Shamrock Foods Company in Phoenix, Arizona, United States
Job Description
As an Account Specialist, you will be a member of a team that provides Best in Class customer service in the Food Service industry. You will actively engage with both our internal and external customers to ensure their needs are met and that their experience exceeds expectations. You will be a problem resolution expert that will partner with other cross-functional departments within the company to fulfill customer orders. Most importantly, you will see your efforts have an immediate, tangible impact every day in a well-funded and rapidly growing company.Essential Duties:
- Utilize exception reports to ensure order accuracy and completeness and order statuses to ensure orders are ready for the warehouse by designated deadlines
- Interact daily with sales, leadership, transportation, supply chain, operations, customer care, district managers, franchisees and corporate groups through phone, email, instant messaging, and video calls
- Communicate daily out of stock products to customers, providing options and allocating substitute products to ensure customers receive fulfilled orders
- Provide high standard order management support for business operations
- Problem solve and strategize with support teams for any order issues
- Maintain/manage call sheets and account details
- Maintain exception reports (Power BI and SSRS reports)
- Process and manage large order quantities (LOQs) and mass order modifications (Adage and ERP)
- Other duties as assigned
- High school diploma or General education degree (GED)
- Three years of experience in customer support and/or operations preferred
- Salesforce or Customer Relationship Management (CRM) software experience preferred
- Experience in transportation/dispatch/supply chain industry is a plus
- Proficient in Microsoft Office suite; word, excel, outlook
- Strong computer skills, including multitasking, browser use, and good chat/IM etiquette
- Strong writing skills
- Experience communicating professionally with diverse audiences
- Ability to learn quickly in a fast-paced environment
- Strong logical thinking, analytical skills, and problem-solving skills
- Good teamwork mentality: able to build trustworthy and supportive working relationships
- Must be flexible and willing to work the demands of the department which are subject to weekends, and holidays
At Shamrock Foods Company, people come first - our associates, our customers, and the families we serve across the nation. A privately-held, family-owned and -operated Forbes 500 company, Shamrock is an innovator in the food industry and has been since being founded in Arizona in 1922.
Our Mission: At Shamrock Foods Company, we live by our founding family's motto to "treat associates like family and customers like friends."
Why work for us?
Benefits are a major part of your overall compensation, and we believe offering them at an affordable cost is not only the right thing to do, but it helps keep you and your family healthy. That's why Shamrock Foods pays for the majority of your health insurance, allowing you to take home more of your paycheck. And it doesn't stop there - our associates also enjoy additional benefits such as 401(k) Savings Plan, Profit Sharing, Paid Time Off, as well as our incredible growth opportunities, continued education, wellness programs.
Equal Opportunity Employer
At Shamrock Foods Co all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or any other basis protected by applicable law. To view full details and how to apply, please login or create a Job Seeker account
