in Pima County, AZ
Job Description
JOB SUMMARY:
Troubleshoot, repair, recondition, and service Caterpillar and other Empire allied machines, systems, and power train components in a shop environment. Troubleshoot; diagnose malfunctions and failures of machines electrical, hydraulic, and power train components. Must be able to identify and evaluate root cause failures through the use of electronic tools, schematics and other trouble shooting methods. Be able to demonstrate proper communication methods in order to effectively explain equipment conditions, machine status and recommendations, to clients, associates and management.
EXPERIENCE:
Required:
- At least six months of related experience in a similar role and environment.
- Ability to speak, read, write, and comprehend English.
- Keep safety as a priority in the work environment.
- Ability to successfully complete a skills assessment. (eTRAIN test)
- Valid driver’s license.
- Excellent client service skills.
- Own and maintain required personal tools.
Strongly Preferred:
- At least five years heavy equipment technician experience, preferably in a dealership environment.
- Caterpillar work experience.
- Proficient rebuilding/repairing machinery including hydraulics, electrical, powertrain, engines, and Tier IV Emissions systems, failure analysis procedures, warranty claims procedures…
ESSENTIAL FUNCTIONS:
- Troubleshoot and diagnose equipment malfunctions and failures.
- Maintain good client relations and support for corporate marketing objectives.
- Repair, recondition, and maintain equipment and components.
- Prepare service reports.
- Plan and control cost of repair jobs.
- Maintain company equipment – keep in good clean orderly condition.
- Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures, and standards.
ADDITIONAL RESPONSIBILITIES:
- Own and maintain required personal tools.
- Learn and use Empire, Caterpillar and allied product procedures and systems.
- Maintain current MSHA card if work area requires.
- Provide on-the-job training to technicians and helpers as assigned.
- Make warranty recommendations.
- Communicate with proper individuals to clarify instructions or discuss scope or progress of job.
- Work overtime as needed.
- Travel to remote locations as needed.
- Perform other related duties as assigned.
- Work within and promote corporate values.
DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy and does not constitute a managing agent of the company.
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