in Mohave County, AZ
Job Description
Position Summary: Supervise restaurant staff responsible for greeting and seating guests, providing menu and daily special information, taking orders, serving guests, busing tables, and handling guests’ check out and payment. Ensures that the team is providing outstanding and prompt customer service at all times. Monitors speed of service, guest interactions, quality and quantity of food served and overall service level provided. Responsible for coordinating daily work schedules of staff. Works with kitchen staff managing guest service. May assist with cashier, host or server duties as needed.
Duties & Responsibilities:
- Direct supervision of Hosts/Hostesses, Buspersons, Cashiers, and Waiters/Waitresses serving the restaurant front of house. Coordinate daily work schedules and assignments of staff.
- Ensure sound health and sanitation policies and procedures are followed at all times.
- Ensure high food quality and service standards and that customers are receiving food promptly.
- Manage difficult guest relations situations.
- Perform regular and timely Performance Evaluation discussions and documentation with members of team and promote team environment while providing individual growth opportunities for Direct Reports.
- Lead, coach, train, develop and motivate team members in all aspects of their jobs.
- Model outstanding customer service in all interactions with guests.
- Assist in monitoring labor costs.
- Ensure all communications are shared with employees in a timely and accurate manner, as appropriate.
- Foster a team environment, multi-task efficiently and maintain positive working relationships.
- Keep the Restaurant Manager apprised of all issues and concerns.
- Perform other work-related duties as assigned.
