at eHotpot in Tucson, Arizona, United States
Job Description
Core Duties could include but are not limited to:
Greeting and Seating:
Welcoming guests as they arrive, managing the waiting list, and seating guests at appropriate tables.
Reservation Management:
Handling reservations, coordinating seating arrangements, and potentially managing reservations through a reservation system or waitlist app.
Communication:
Communicating with guests about wait times, seating availability, and other inquiries. They also communicate with the serving staff regarding seating needs and other relevant information.
Maintaining a Welcoming Atmosphere:
Ensuring the host station is clean and organized, and that the overall atmosphere is inviting.
Assisting with Special Requests:
Accommodating special requests from guests, such as dietary restrictions or specific seating preferences.
Opening and Closing Duties:
May include setting up the host station, cleaning, and other tasks as needed.
Additional Responsibilities:
Answering Phones:
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Answering phone calls, providing information about the restaurant, and potentially taking reservations.
Assisting with Side Work:
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Helping with tasks like setting tables, bussing tables, or refilling condiments, especially during peak hours.
Maintaining a Clean and Organized Space:
.
Ensuring the host area is clean, organized, and presentable to guests.
Handling Guest Issues:
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Addressing any guest concerns or complaints in a professional and efficient manner.
Providing Excellent Customer Service:
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Striving to create a positive and memorable dining experience for each guest.
