at BroadPath Healthcare Solutions in Tucson, Arizona, United States
Job Description
Overview
BroadPath is hiring Member Support Advocates to work from home! The remote Member Support Advocate assists Health Plan Members by responding to inbound, outbound, and chat inquiries accurately and resolving issues in a consistent manner through an efficient, empathetic, positive, and customer-focused approach.
Responsibilities
+ Handle inbound, outbound and chat interactions with members and providers.
+ Assist members, providers, and insurance agents with healthcare benefits and options using web systems
+ Ensure high levels of member satisfaction by maintaining a resolution-focused mindset, identifying problems, and proactively producing results
+ Provide support for navigating online web systems and troubleshooting technical issues
+ Effectively multitask while maintaining excellent attention to detail
+ Communicate effectively, both verbally and in writing, and demonstrate strong problem-solving skills
+ Work independently with minimal supervision while also collaborating effectively as part of a team
+ Build and maintain positive relationships with members and providers by offering exceptional support
Qualifications
+ Minimum 1 year of experience in a call center, customer service, or sales environment
+ Minimum 1 year of healthcare-related experience
+ Proficiency in Microsoft Office and navigating various software and systems
+ Strong communication skills (both verbal and written) with a focus on customer satisfaction
+ Strong attention to detail, multitasking abilities, and effective time management skills
+ High school diploma or equivalent
Perks and Benefits:
+ Paid training
+ Opportunity to train and work from home
+ Laptop and usb headset provided for the duration of the assignment (you will provide monitor, keyboard, and mouse)
Diversity Statement
At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!
Equal Employment Opportunity/Disability/Veterans
If you need accommodation due to a disability, please email us at HR@Broad-path.com . This information will be held in confidence and used only to determine an appropriate accommodation for the application process
BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.
Compensation: BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
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