Pet Resource Team Lead

at Pima County Government in Tucson, Arizona, United States

Job Description

Department - Pima Animal Care Center

OPEN UNTIL FILLED

Job Type: Classified

Job Classification: 5838 - Administrative Assistant III

Salary Grade: 4

Hiring Pay: $18.89

The first review of applications will be on 10/03/2025. 

Are you passionate about making a real difference for pets and the people who love them? Pima Animal Care Center (PACC) is looking for an enthusiastic and highly organized Pet Resource Team Lead to join our lifesaving team! 

In this dynamic role, you’ll provide vital support to our Pet Resource Team, including both the Pet Support program and our newly launched Call Center. You’ll work closely with the Pet Support Supervisor to keep daily operations running smoothly, while also serving as a go-to resource for two incredible teams: our Call Center, which answers calls and serves as PACC’s dispatch hub, and our Pet Support Team, who act as case managers working directly with community members to keep pets where they belong — with their families. This is more than just an admin role — it’s a chance to be part of a passionate, mission-driven team dedicated to saving lives and strengthening the bond between pets and people. If you're ready to bring your skills to a fast-paced environment where every day is an opportunity to make an impact, we’d love to meet you!

PACC is open seven days a week; this position requires the ability to work evenings, weekends, overnights, and rotating shifts.

Essential Functions:

As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor.

• Answers general procedural questions from the public concerning specialized documents;

• Provides detailed information in response to queries concerning unit operations;

• Compiles information and prepares and types a variety of documents such as correspondence, reports and specialized file data;

• Reviews and sorts documents, creates new records and inputs and retrieves information using automated systems;

• Prepares, and updates file folders, logs, status records, and other documentation to reflect the current status of a process and performs required purges;

• Researches manual and automated systems to gather or verify data needed for processing activities;

• Creates and maintains spreadsheets and databases using packaged software;

• Assigns and reviews the work of staff performing typing, filing and other routine clerical activities;

• Operates various office equipment such as typewriters, computer terminals and personal computers, facsimile machines, photocopiers and calculators;

• Processes claims, purchase orders and contracts for payment to vendors and contractors, and verifies accuracy of billing charges against ledgers, invoices and contracts;

• Establishes, posts, and maintains manual and automated bookkeeping systems;

• Verifies fees for permits of services, receives payments, and issues receipts;

• Establishes files for audit trail purposes, to include identifying, locating, and filing audit documentation;

• Contacts debtors to collect accounts receivable and monitors payment arrangements;

• Coordinating paperwork for the referral, admission, transfer or discharge of patients from a hospital unit or clinic;

• Identifies actions required to provide services to individual clients, applicants, or the general public and assists people in completing the service process;

• Coordinates and/or initiates processing action with other units, departments, or outside agencies as needed to provide services.

Minimum Qualifications:

Three (3) years of experience performing secretarial or administrative tasks providing support to a department, specialized program, or small business.
 

(Relevant experience and/or education from an accredited college or university may be substituted.)

OR:

One year with Pima County in an Administrative Assistant II position.

Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.

Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.):

• Minimum one (1) year experience in an administrative position.

• Minimum six (6) months experience working in a call center or dispatch environment.

• Bachelor’s degree or higher degree.

• Bilingual (English/Spanish).

Selection Procedure:

Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidates from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.