Customer Service Representative (Guaranteed Extrab

at National Railroad Passenger Corporation DBA Amtrak in Flagstaff, Arizona, United States

Job Description

Your success is a train ride away!
As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?
Our values of 'Do the Right Thing, Excel Together and Put Customers First' are at the heart of what matters most to us, and our Core Capabilities, 'Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security' are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

SUMMARY OF DUTIES:
This position is responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform.
This is a guaranteed extraboard position and will work on an on-call basis. The employee is guaranteed full-time pay and the schedule will vary from week-to-week. They will be expected to cover planned and unplanned time off in the absence of other team members. Flagstaff station hours require that candidates be willing to work any shift/schedule, including days, afternoons, evenings, holidays and weekends.

ESSENTIAL FUNCTIONS:
The incumbent will be responsible for greeting, servicing and general comfort of each passenger.
Provide assistance to customers with special needs, assist passengers with luggage, and boarding trains
Make ticket reports promptly, properly safeguard company funds properly, and prepare related reports
Responsible for the proper care and preventative maintenance of the ticket printers and Quik-Trak machines. Keep all information racks filled as needed
Perform miscellaneous clerical duties in the station
Dissemination of both verbal and printed information to passengers including schedules, fares, routing, city highlights, boarding information, tours and other intermodal transportation
Ensure all passenger train boardings are timely
Will verify passengers are properly ticketed or have the proper travel documents and ensure compliance with baggage requirements prior to admission to station platforms
Perform janitorial duties
Handle checked baggage and company materials in the station and on/off train

MINIMUM QUALIFICATIONS:
Able to lift items that weigh up to 50lbs
Able to push or pull a baggage cart and operate baggage equipment (i.e. tow tractor)
Must be skilled in the processing of all types of Amtrak tickets, and a thorough understanding of tariffs to properly price tickets
Qualified with the operation of Arrow, RailRes/Stars and QuikTrak
Must have a High School Diploma or GED
Valid Drivers License required

COMMUNICATIONS AND INTERPERSONAL SKILLS:
Must have excellent written and oral communication skills
The ability to maintain a positive, good-natured attitude is essential
Comfortable with interacting with customers, speaking on a public address system, and using Amtrak computer systems

The hourly range is$29.29 - $39.05(with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment). Amtrak offers a comprehensive benefit package that includes health, dental and vision plans; wellness programs; flexible spending accounts; 401K retirement plan; life insurance; paid time off; reimbursement of education; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Some benefits are subject to the collective bargaining agreement. Learn more about our benefits offeringshere.

Requisition ID:165064
Posting Location(s):Arizona
Relocation Offered:No
Travel Requirements:Up to 25%

You power our progress through your performance.
We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a... For full info follow application link.

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.