at Insight Global, LLC in Phoenix, Arizona, United States
Job Description
Job Description
-Respond to common service, product, technical, and customer-relations questions.
-Monitor & resolve service tickets for printing related incidents and problems
-Initiate Device related trouble tickets into the customer supplied ticketing system.
-Install and setup printers and apply customer configurations
-Troubleshoot and resolve printer, print driver, and client system printing issues, non-reporting devices
-Troubleshoot and resolve print server and print queue issues
-Perform device and fleet usage analysis
-Perform research related to printing related issues
-Assist with the evaluation, testing, and creation of configuration templates of new devices
-Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
-2+ years in a help desk or technical support role
-Experience remotely logging into devices for troubleshooting
-Experience working in a ticketing system, preferably Service Now
-Great customer service skills, via phone and email support
-Comfortable working on a variety of hardware, including printers
-Prefer experience working on printers in any capacity, but not required
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