at KLA Corporation in Phoenix, Arizona, United States
Job Description
Represents the company to the customer and assumes accountability for customer satisfaction with service. Responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment for customers, specifically lasers. Maintains tool health for lasers, requiring ensurance of output stability and performance of optical component alignment (involving adjustment of lenses or mirrors). Assures operational quality of system equipment. Coordinates actions with customers to minimize down time. Provides assistance to Installation engineers in resolving problems. Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment enhances customer production. Repairs and updates equipment at customer facility. Prepares fields service reports on customer support activity and provides documentation on re-occurring problems. Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems. Cross train and assist other field service engineers. Utilize engineering knowledge background. Salary range: $92,040 -$112,400 per year.
Job Requirements: Master’s degree in Mechanical Engineering, Engineering, Electrical Engineering, Computer Science, Applied Sciences, Mathematics, Optics, Physics, or related field (or foreign equivalent) and 3 years of experience in the job offered or in an engineering-related occupation.
Job Site: 20022 North 31st Avenue, Suite 102, Phoenix, AZ 85027
KLA Corporation has an opening Phoenix, AZ for (Customer Support Engineer) (YCHCSERPAZ). To apply, please email resume to: candidateresume@kla.com with reference to the job title (Customer Support Engineer) and job code (YCHCSERPAZ).
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