in Clark County, NV
Job Description
- Efficiently check guests in and out of the hotel and administer hotel policies and procedures.
- Assist the reservation center in taking, modifying, and canceling guest reservations, noting any special requests.
- Operate the hotel phone system using friendly and professional service.
- Handle all shift cash transactions accurately.
- Communicate hotel facilities and services to all guests, as well as local area facilities and points of interest.
- Coordinate with other departments to fill special guest requests or to resolve problems.
- Understand and follow all hotel emergency procedures.
- Maintain confidentiality of guest information and hotel data.
- Provide exceptional customer service to all internal and external customers.
- Resolve problems quickly and accurately, and follow directions thoroughly.
- Perform functions under frequent time pressure in an interruptive environment.
- Work cohesively with a team to accomplish assigned duties
