Web Administrator II - Information Technology

at Pima County Government in Tucson, Arizona, United States

Job Description

Department - Information Technology

Job Classification: 5347 - Information Technology Applications Developer II

Salary Grade: 14

Pay Range

Hiring Range: $63,544 - $76,252 Annually 

Pay Range: $63,544 - $88,961 Annually 

Range Explanation: 

• Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

• Pay Range is the entire compensation range for the position.

The Pima County Information Technology Department (ITD) is seeking a proactive, highly motivated, detail-oriented, and skilled Application Developer II to join our Web/UX Team. This role is essential in maintaining and enhancing both internal and public-facing websites while ensuring compliance with web accessibility standards. The ideal candidate shall have a strong understanding of web technologies, Search Engine Optimization (SEO), web analytics, and troubleshooting skills to optimize digital platforms for usability, accessibility, and performance.

As an Application Developer II, you will work closely with team members and cross-functional teams to create innovative solutions that enhance user engagement and improve service delivery across various County departments and includes some user training and support. As a member of the Web/UX Team, you will have the opportunity to showcase your expertise, expand your skillset, and work in an agile team environment. If you are a self-motivated problem-solver looking to advance your career in a dynamic and impactful role, we encourage you to apply.

Responsibilities Include:

• Support and maintain websites built using CivicPlus and Umbraco.

• Assist editors with creating, editing, and organizing website content.

• Troubleshoot and resolve common website issues, including page display, links, forms, and media.

• Experience with HTML, CSS, and JavaScript.

• Help ensure websites meet accessibility standards (WCAG & ADA).

• Test websites to ensure they work correctly on different devices and web browsers.

• Follow SEO practices to improve website visibility and performance.

• Provide training and support to CMS users and content editors.

• Work with team members and other departments on website updates and improvements.

• Document common issues and solutions as needed.

This position is on site with the possibility of part-time telecommuting after 6 months of initial probation. In applying for this position, pay particular attention to the description that follows and to the preferred qualifications at the end of this posting, addressing each qualification in your application.

Essential Functions:

As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor.

• Develops individual and group goals, ensuring efficient, accurate execution in accordance with target dates and budgets;

• Reviews, approves, and provides technical guidance on technology personnel plans and specifications;

• Analyzes, designs, programs, implements, and trains end users on automation solutions;

• Provides independent technical and analytical service on complex application systems, including design, development, construction, and ongoing support;

• Takes independent responsibility for technical aspects and ongoing support services for systems;

• Assists in the development, deployment, and enforcement of application administration procedures and practices;

• Contributes to the update of systems development life cycle standards manuals to ensure data integrity, security, and system performance;

• Leads troubleshooting and resolution of complex application support issues;

• Leads the annual upgrading of commercial off-the-shelf (COTS) applications within assigned area;

• Monitors application environments to ensure proper operation, performance, function, and availability, addressing SLA issues as needed;

• Co-leads continuous improvement efforts for application systems and processes;

• Collaborates with project teams to define customer requirements and develop process improvements or application solutions;

• Defines business processes, identifies improvement opportunities, and designs process improvement and deployment strategies;

• Leads small application project efforts through the entire systems development life cycle;

• Coordinates and executes customer segment application environment deployments and decommissioning efforts.

Minimum Qualifications:

Bachelor’s degree from an accredited college, university or technical trade school with a major in computer science, computer engineering, management information systems (MIS) or a closely related field as determined by the department head at the time of recruitment AND two years of work experience in software development and maintenance.

OR:

Associate’s degree from an accredited college, university or technical trade school with a major in computer science, computer engineering, management information systems (MIS), or a closely related field as determined by the department head at the time of recruitment AND four years of work experience in software development and maintenance.

(Relevant experience and/or education from an accredited college or university may be substituted.)
 

Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application. 
 

Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.):

• Experience managing and supporting Enterprise Content Management Systems (ECMS), like CivicPlus, CivicOptimize, Umbraco, or similar systems.

• Familiarity with WCAG (Web Content Accessibility Guidelines), ADA (Americans with Disabilities Act) and Section 508 when developing or maintaining websites.

• Experience with SEO strategies and data-driven improvements for websites.

• Experience with HTML, CSS, JavaScript, and responsive design principles (Bootstrap, CSS, Accessibility).

• Experience providing user support to resolve basic technical problems.

Selection Procedure:

Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.