Hostess

at London Bridge Resort in Lake Havasu City, Arizona, United States

Job Description

Summary:

The Host/Hostess is responsible for creating a welcoming environment for guests as they enter the restaurant. This role involves greeting and seating guests, managing reservations, and coordinating with the restaurant staff to ensure efficient service. The Host/Hostess plays a key role in setting the tone for a positive dining experience.

Key Responsibilities:

Guest Reception:

  - Greet guests warmly and courteously as they arrive.

  - Provide guests with accurate wait time estimates and manage the waitlist.

  - Escort guests to their assigned tables and provide menus.

  - Inform guests of the restaurant's services, offerings, and any special promotions.

Reservation Management:

  - Manage reservations and seating arrangements using the restaurant's reservation system.

  - Coordinate with the restaurant staff to accommodate special seating requests.

  - Monitor dining room activity and maintain an efficient seating flow.

Customer Service:

  - Address guest inquiries and resolve any issues or complaints promptly and professionally.

  - Ensure that guests are comfortable while waiting and provide updates on table availability.

  - Offer assistance to guests with special needs or requests.

Coordination with Staff:

  - Communicate effectively with servers, kitchen staff, and management to ensure smooth operations.

  - Assist in maintaining the cleanliness and organization of the front-of-house area.

  - Support servers and bussers by providing extra hands as needed during peak times.

Administrative Duties:

  - Answer phone calls and handle guest inquiries and reservations.

  - Maintain the host/hostess stand and area, ensuring it is organized and stocked with necessary supplies.

  - Perform opening and closing duties as required.

Qualifications:

Experience:

  - Previous experience in a customer service role, preferably in a restaurant or hospitality setting, is preferred.

  - Familiarity with reservation and seating systems is advantageous.

Skills and Abilities:

  - Strong communication and interpersonal skills.

  - Excellent organizational and multitasking abilities.

  - Ability to remain calm and professional under pressure.

  - Good physical stamina to stand and walk for extended periods.

Personal Attributes:

  - Professional appearance and demeanor.

  - Dependable and punctual with a strong work ethic.

  - Positive attitude and willingness to assist with various tasks as needed.

  - Friendly and approachable with a customer-focused mindset.

Working Conditions:

- Work is primarily conducted in a restaurant setting.

- Must be able to work flexible hours, including evenings, weekends, and holidays.

- Physical requirements include standing, walking, bending, and lifting for extended periods.