Enterprise Infrastructure Endpoint Engineer

at Pima County Government in Tucson, Arizona, United States

Job Description

Department - Information Technology

Job Classification: 5282 - Information Technology Support Engineer

Salary Grade: 15

Pay Range
Hiring Range: $69,908 - $83,886 Annually 
Pay Range: $69,908 - $97,864 Annually 
 

Range Explanation:

• Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

• Pay Range is the entire compensation range for the position.

The Pima County Information Technology Department is seeking a self-motivated, thorough, disciplined and perceptive individual to serve in the role of a Enterprise Endpoint Configuration Engineer.  The ideal candidate has experience in or a working knowledge of Client PC configuration and support, such as implementing, monitoring and maintaining operating systems and applications on Microsoft Windows PC's. This role requires close collaboration with other project teams, so strong interpersonal skills are essential.

We offer an opportunity to apply and expand your skills, work in a supportive team environment, and advance your career. Bring your energy, enthusiasm, professionalism, and drive for continuous improvement—and help make a difference in your community by supporting the mission of Pima County government.

In applying for this position, pay particular attention to the description that follows and to the Preferred Qualifications at the end of this posting, addressing each qualification in your application. There is a possibility of part-time Telecommuting after 6 months of initial probation.

Essential Functions:

As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor.

• Within the centralized Information Technology Department (ITD

• Maintains detailed records of equipment deployment, configurations, and any issues encountered during the process;

• Prepares reports on logistics performance, cost savings, and efficiency improvements;

• Plans and coordinates the installation and relocation of computer hardware, software, and peripherals across various departments or locations;

• Maintains open communication with various stakeholders, including IT teams, department heads, and end-users;

• Leads and participates in support for all types of tickets received by ITD: resolving problems, creating new capabilities, etc.;

• Participates in forecasting computing/communications growth and provides pro-active capacity management;

• Participates in the disposal of obsolete client and computing/communications center equipment; assists in client license compliance;

• Leads the automation, installation, configuration, documentation, troubleshooting and maintenance of ITD assets;

• Participates on Microsoft Teams to drive standardization and strategic implementations;

• Conducts testing to ensure the functionality and performance of computing and/or communications systems;

• Identifies and resolves any issues or malfunctions, troubleshoots problems related to connectivity and equipment failures.

• Within the Facilities Management Department:

• Manages fiber/copper builds for all Pima County cabling projects;

• Manages Pima County’s three Communications Job Order Contractors (JOC's), ensuring they follow Pima County communication specifications;

• Creates, maintains and updates Pima County communications specifications;

• Supports Pima County users regarding communications projects, ensuring they receive the required information to complete tasks efficiently and within budget;

• Oversees Blue Staking for Pima County, ensuring outside plant communications remain secure and functional;

• Designs and builds copper/fiber redundancy to ensure Pima County key locations retain communications capability;

• Creates budgets and calculates costs for potential future communications projects for upper management;

• Forecasts maintenance costs for both fiber and copper throughout Pima County;

• Ensures our JOCs are cleared for work at Superior Courts, Juvenile Courts, Justice Courts, Recorders Office and Jails.

Minimum Qualifications:

Bachelor's degree from an accredited college, university or technical trade school with a major in computer science, computer engineering, management information systems (MIS), or a closely-related field as determined by the department head at the time of recruitment AND four years of work experience in the maintenance and administration of client computing or communications hardware and software infrastructure.

OR:

An Associate's degree from an accredited college, university or technical trade school with a major in computer science, computer engineering, management information systems (MIS), or a closely-related field as determined by department head at the time of recruitment AND six years of work experience in information technology including four years of experience in the maintenance and administration of client computing or communications hardware and software infrastructure.

(Relevant experience and/or education from an accredited college or university may be substituted.)

Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application. 

Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.):  

• Minimum one (1) year experience in or academic study of Windows OS imaging, upgrades, and OS updates utilizing SCCM/MECM, LANDesk, Altiris, or similar.

• Minimum one (1) year experience or academic study of software configuration, change management activities, design, and execution of complex computer and application deployments in Windows environments

• Minimum one (1) year experience or academic study of MDM solutions like Intune, Airwatch, etc.

• Minimum one (1) year experience or academic study of Windows Server administration and implementation including Active Directory, Group Policy, and security permissions.

• Minimum one (1) year experience or academic study of scripting (e.g. powershell, vbs, etc.) to support Windows solutions.

Selection Procedure:
Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.