in County, AZ
Job Description
Live. Work. Explore. as a part of our Security team in Grand Canyon National Park!
Grand Canyon National Park Lodges operates 6 hotels, 7 retail shops, and various restaurants and dining facilities in the historic Grand Canyon Village. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests! As one of the Seven Natural Wonders of the World, Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top-notch hospitality.
We’re hiring a Telecommunications Operator to Live. Work. Explore. at the South Rim of the Grand Canyon!
Why Grand Canyon South Rim?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire at the Grand Canyon South Rim, and proud stewards of the park.
Responsibilities
- Continually focus on providing exceptional guest service as a primary goal, both in how work is conducted and when interacting with guests.
- Process calls, respond to alarms and handle radio communication and other basic switchboard operations following Switchboard policy and procedures.
- Possess a good working knowledge of all alarms and the ability to handle an emergency situation calmly and efficiently.
- Provide Xanterra South Rim property information to callers following Switchboard policy and procedures.
- Use professional discretion when divulging information and activities to callers.
- Multitask by monitoring multiple radio frequencies; processing telephone calls; and log relevant notes for fire, medical, and security incidents.
- Other duties as assigned.
