in County, AZ
Job Description
Live. Work. Explore. as a part of our Food & Beverage team the Grand Canyon Railway and Hotel!
Located in Williams, Arizona, the historic Grand Canyon Railway and Hotel is the place to get your career on the right track! Open year-round, the Grand Canyon Railway operates scenic train rides, a full-service restaurant, pub, retail shops, and 3-diamond hotel. No matter what your job is, you will play an essential role in providing warm and friendly hospitality to all our guests.
We’re hiring - all aboard for a fun and exciting job!
Job Summary:
Providing expedient, efficient and courteous service to dining room patrons in taking and delivering of food and beverage orders.
Why the Grand Canyon Railway?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are proud to offer these unique Grand Canyon experiences.
Responsibilities
Duties & Responsibilities:
Fully understand and support Xanterra’s Mission Statement, Cultural Pillars, Community Commitment and Core Values.
Provide prompt, attentive and courteous service to dining room guests at all times in accordance with unit policies on guest service.
Accurately take, fill, deliver and charge guest orders for food and beverages using the Aloha POS system.
Knowledgeable of all menu items including daily food specials, portions, preparation, ingredients and presentation of menu items.
Knowledgeable of wine, beer and liquor.
Complies with all GCR. Food & Beverage Standards.
Complies with all State of Arizona alcohol serving laws & GCR policies.
Complies with all company policies regarding tip reporting.
Perform all opening and closing side duties as assigned per shift requirement.
Maintains proper sanitation of the dining room and side station areas while adhering to Serv-Safe food sanitation program.
Communicate with Service Manager and Kitchen Manager on out-of-stock items or guest food issues.
Handle guest complaints effectively, professionally, politely and in a timely fashion involving the Management Team when necessary.
Communicate with team members for additional service with any tables in assigned section.
Attend all required training seminars/classes assigned by the Management Team.
Stringently comply with all company appearance and hygiene standards.
Adhere to all safety, risk management and environmental policies in performing tasks.
Other duties as assigned.
