at Canyon AeroConnect in Prescott, Arizona, United States
Job Description
Position Summary
We’re looking for a detail-oriented and customer-focused Customer Service Representative I to manage the full B2B sales order lifecycle—from order intake to fulfillment. This role is the heartbeat of our sales operations, ensuring smooth communication across departments and top-notch service to our customers.
You’ll be responsible for processing new orders, managing quotes, tracking shipments, handling returns, and supporting external sales teams.
If you're organized, tech-savvy, and passionate about customer service, we want to hear from you!
Responsibilities
Order & Quotation Management
- Process quotes and sales orders using CRM and ERP (Oracle) systems
- Review purchase orders for pricing, terms, and delivery accuracy
- Track order progress and proactively communicate updates
Returns & Replacements
- Issue return authorizations and process credit or replacement orders
- Ensure approvals are obtained and customer expectations are managed
Customer Support & Relationship Management
- Respond to customer inquiries via phone and email
- Provide order status updates, suggest product solutions, and resolve issues
- Build strong customer relationships through clear, timely communication
CRM & Data Entry
- Maintain accurate records of customer information, opportunities, and interactions
- Update CRM with quote status, communications, and follow-ups
Cross-Functional Collaboration
- Coordinate with operations, engineering, production control, and account management teams to ensure accurate and timely order fulfillment
Documentation
- Organize and file all sales-related documents in accordance with company standards
Regular & Reliable Attendance
- Consistent physical presence is required to effectively perform the job duties necessary for the role, such as immediate availability for customer interactions or team collaboration
- Employees must be physically onsite to perform the essential functions of their jobs whenever they are scheduled to work
Additional Responsibilities
- Log and manage customer complaints
- Maintain regular, reliable onsite attendance
- Uphold company policies, ethics, and EH&S standards
- Perform other duties as assigned
- This position may include part-time marketing responsibilities as needed
