in Coconino County, AZ
Job Description
Job Summary:
Responds promptly to complex customer need submitted by the service desk, customer, and/or outside stakeholder. Takes a customer-centric approach to problem solving. Solicits customer feedback to improve service. Responds to requests for service and assistance. Meets all expectations.
Job Duties:
Processes, documents, and coordinates resolution of trouble calls with help desk and customers.
Works in conjunction with the agency hardware and software teams to ensure compliance with statewide standards and documentation.
Knowledge, Skills & Abilities (KSAs):
Knowledge of:
• Infrastructure technologies and in-house developed applications utilized in the enterprise.
• Google Workspace.
Skill in:
• Strong customer service skills.
• Excellent interpersonal, written and oral communication skills.
Ability to:
• Balance, prioritize and organize multiple tasks.
• Work collaboratively in teams and across organizations.
• Synthesize feedback and adjust plans accordingly.
• Build strong relationships inside and outside the organization.
