Front Desk Agent in Doubletree Suites Tucson - Williams Center (Tucson, AZ)

at Desert Hospitality Management in Marana, Arizona, United States

Job Description

The Front Desk Agent is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner, by checking guests in and out of the hotel. They provide a welcoming attitude and are proficient in all service questions and requests. Also responsible for collecting monies for services rendered during a guest’s stay.

Required Competencies:

· Must be able to convey information and ideas clearly, both oral and written.

· Must work well in stressful, high-pressure situations.

· Must be able to evaluate and select among alternative courses of action quickly and accurately.

· Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.

· Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.

· Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjust or modify to meet the constraints of a particular need.

· Must be able to prioritize departmental functions to meet due dates and deadlines.

· Must be able to work with and understand financial information and data, and basic arithmetic function