in Coconino County, AZ
Job Description
Job Details Description
TITLE: Guest Service Agent
DEPARTMENT: Front Office
REPORTS TO: Front Desk Manager
1. SUMMARY:
The main function of the Little America Hotel Guest Service Agent is to provide customer service in the friendliest and most professional manner possible.
2. TASKS:
The tasks that are essential to perform the functions of this position are:
- Check hotel guests in.
- Ensure accuracy and completeness of guests’ registration.
- Determine guests’ desired method of settlement for hotel stay and incidentals.
- Check hotel guests out.
- Verify the accuracy and completeness of the hotel bill, and ensure settlement.
- Perform duties of Hotel Operator.
- Establish room reservations for guests.
- Be familiar with the hotel’s sales strategy and with the assignment of rooms.
- Respond to guests’ inquiries in a friendly and professional manner.
- Offer guests personal assistance, whenever possible.
- Assist in maintaining a neat and professional-looking front office.
- Perform other duties as required by business demands, or by supervisor/manager.
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