at Alorica in Tucson, Arizona, United States
Job Description
Position: Accounting/Bookkeeping Customer Service Representative
Location: 1650 S. Research Loop Tucson, AZ Onsite
Terms: Full-time, QuickBooks and/or Bookkeeping experience preferred but not required
Pay: $17-$20/hr
About Us?
We’re the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world’s most respected brands. For over 25 years, we’ve been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else.?
As a Top Place to Work, we’re serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.?
Here’s What the Job Really Looks Like?
You’re a natural problem-solver who’s good with people. You know how to listen to what someone’s really asking for (not just what they’re saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you’re detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.?
How You’ll Make an Impact?
· Guide customers through questions, concerns, or challenges they encounter while using the product or service?
· Listen actively to understand the root of the issue and provide clear, effective solutions?
· Record detailed call information for auditing, reporting, and follow-up purposes?
· Maintain and update customer records to ensure accurate and current information?
· Identify opportunities to introduce customers to new or enhanced services that meet their needs?
· Provide recommendations and guidance in a way that adds value and enhances the overall customer experience?
What’ll Set You Up for Success?
Required:?
· High school diploma or GED?
· 6+ months of customer service or sales experience preferred?
Location Note: We’re currently hiring for this position in Tucson, Arizona.?
Why Alorica??
Our culture shows up in how we work together, support each other, and show up for our clients. We’re bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.?
TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don’t just talk about culture-we build it, live it, and keep making lives better every day.?
What We Offer:?
· Health, dental, and vision coverage with HSA options?
· Paid time off?
· Flexible pay options: daily or weekly pay?
· 401(k) retirement plan?
· Leadership development programs that really grow your career?
· Open access courses through Alorica Academy?
· Paid training and tuition reimbursement?
· Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more?
· Employee assistance program for personal and professional support?
· Additional voluntary benefits to meet your individual needs?
Our Values?
Bold – We challenge conventions and take smart risks?
Relentless – We deliver results, no matter what it takes?
Connected – We work as One Alorica because we’re stronger together?
True – We show up as our authentic selves, every single day?
Ready to Join Us??
If you’re looking for a place where your work matters, your voice is heard, and you can build a real career, let’s talk.?
Apply Today!
Equal Opportunity Employer – Veterans/Disabled?
DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.? ?
\#AloricaJobs #CallCenter #CustomerServiceJobs
Qualifications
+ High school diploma or GED
+ Bookkeeping/Accounting Experience preferred but not required
+ QuickBooks Certificate Strongly Preferred but not required
+ Customer service experience is a plus
+ Strong computer navigational skills
+ Familiarity with Microsoft Office applications (Word, Excel)
+ Excellent oral and written communication skills
+ Exceptional listening/comprehension skills
+ Professional and courteous
+ Customer oriented
+ Sales/upselling experience
Work Environment
+ Regular work performed in a climate-controlled, call-center environment
+ Ongoing usage of phone and computer systems
Physical Demands
+ Constant sedentary work
Benefits
+ Health, dental, and vision coverage/HSA
+ PTO
+ Paid holidays and sick time
+ Optional daily pay or weekly pay
+ 401K retirement plan
+ Leadership programs
+ Paid training and tuition reimbursement
+ Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
+ Employee assistance program
+ Additional voluntary benefits
Next Steps
1. Place an application
2. Complete your online assessment
3. Our team will review your application
4. If selected to move forward, our team will follow up directly
\#AloricaJobs #Tucson #JobSearch #QuickBooks #Accounting #Bookkeeping
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
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