Customer Service Representative (Day Shift)

at Nextech in Phoenix, Arizona, United States

Job Description

Overview

Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America’s largest HVAC/R service provider.

As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!

What You’ll Be Doing
Under the general guidance from the Customer Operations Manager. The Customer Service Representative will be the liaison between Nextech and its current and potential customers. In this role, the candidate will provide excellent customer service in every interaction while assisting customers/potential customers with any issues, complaints or inquiries.

What Makes Nextech Different?
Paid Training & Ongoing Development – Invest in your career with fully paid initial and continuous training. We also offer Educational Reimbursements for your continued education.
Top-Tier Health Insurance – Choose from excellent options, including a FREE employee-only plan.
Dental & Vision Coverage – Prioritize your overall health with added benefits. Starts after your first 30 days!  
Supplemental Insurance Options – Access Accident, Critical Illness, Disability, and Supplemental Life coverage.
FREE Life Insurance – Coverage equal to your annualized pay at no cost to you.
401(k) Retirement Plan – Secure your future with a 50% match on the first 6% of your contributions.
Generous Time Off – Recharge with 7 paid holidays, and Paid Time Off (PTO)
Extra Perks - Discounts on Travel, Auto, Food and many more.

Min Compensation
USD $20.00/Hr.
Max Compensation
USD $20.00/Hr.
Responsibilities

Answer incoming phone calls and emails
Data entry of new service calls, updating notes in the company system, entering quotes, etc.
Provide regular two-way communication between customer and operations, to provide strong team representation and set proper customer expectations
Checking technicians in/out from service calls
Open Service Calls: general inquires, scheduling assistance, ETA updates, vendor meets, parts, assistance with technician notes, quotes, after-hour support with shift pay differential, online platforms updates, and IVR assistance
Qualifications
 
Demonstrate stable and successful work history in customer service role
Friendly demeanor and strong people skills
Strong communication skills – verbal and written
Proficient in Microsoft Office
40+ WPM typing skills
Ability to multi-task
Skilled in developing relationships with clients
Well-organized, self-motivated, and proactive
Deliver high level customer satisfaction on a consistent basis
What We’re Looking For
 
High school or equivalent
Prior experience in Call Center setting preferred
Experience in HVAC Industry or other service business preferred
 
Physical Requirements
 
Able to operate a computer and other office productivity machinery, such as a copy machine, telephone and computer printer.
Continuously able to work in office environment
Continuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer
Continuously able to sit at a computer for up to 8 hours
Able to alternate between sitting and standing, as needed throughout the day
Occasionally able to lift up to 15 lbs
Continuously requires vision, hearing, twisting, and talking
Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching
Rarely requires climbing

Nextech North America is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Nextech North America is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Nextech North America are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Nextech North America will not tolerate discrimination or harassment based on any of these characteristics.