at Yuma Private Industry Council in Yuma, Arizona, United States
Job Description
Under direction of the Information Technology (IT) Manager, the IT Support
Specialist II maintains responsibility for providing intermediate to advanced
technical support, network administration, web services management, and
information assurance. This role expands beyond desk-side support to include
network infrastructure, web content management, and systems security. Below is
the framework of the essential duties assigned to this position; however, please
note this job description is not designed to cover or contain a comprehensive
listing of activities, duties or responsibilities that are required of the employee for
this job. Duties, responsibilities and activities may change at any time with or
without notice.
Below is the framework of the essential duties assigned to this position;
however, please note this job description is not designed to cover or contain a
comprehensive listing of activities, duties or responsibilities that are required
of the employee for this job. Duties, responsibilities and activities may change
at any time with or without notice.
PRIMARY/ESSENTIAL DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are representative of the knowledge,
skills, and/or ability required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
1. Hardware Support and Desktop Maintenance
Supporting Skills
Provide hardware support for desktops, laptops, and peripherals.
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Equal Opportunity Employer/Program Auxiliary Aids and Services Are Available Upon Request To Individuals With Disabilities.
Igualdad De Oportunidades Empleador/Programas Se le Hará Disponible Cuando Solicite Ayuda Auxiliar Y Servicios
Adicionales Para Personas Con Incapacidades.
Diagnose and replace standard components; escalate complex
hardware issues to the IT Manager.
Assist with equipment setup, inventory tracking, and IT asset
management.
Support imaging and deployment of workstations using
organizational tools and procedures.
Track and document hardware errors and resolutions.
2. Provide Technical Support for Internal and External Clients
Supporting Skills
Provide immediate technical support to users by telephone, in
person, or via remote tools.
Prepare and perform technology orientations for new employees,
partners, and interns.
Advise users about proper functioning of equipment and use of self-
help instructions and manuals.
Develop self-help instructions and knowledge-base articles for staff
to assist with technology.
Instruct users in corrective actions to ensure productivity.
Train interns about YPIC hardware, software, IT processes, and
technology tools.
Document and track support tickets; analyze recurring issues and
propose systemic solutions.
3. Install, Configure, and Maintain Software Packages and Including
Proprietary Software
Supporting Skills
Install and customize software packages according to product
specifications.
Download and distribute software updates.
Track and correct any software errors and find solutions to prevent
systems malfunctioning.
Modify software as required to meet user requirements.
Configure/ master operating system images for each system type.
Create and transfer user profiles.
Create backups of new and existing systems.
