Loss Mitigation Specialist

at Robert Half in Tempe, Arizona, United States

Job Description

Description

Consumer Collections Representative – Loss Mitigation | Mortgage Services

Location: Tempe, AZ (100% On-Site | Near Rio Salado Pkwy & Loop 101)

Pay: $22/hour

Job Type: Full-Time | Temp-to-Hire

Industry: Mortgage & Financial Services

Robert Half is hiring a Consumer Collections Representative – Loss Mitigation for a growing national mortgage and financial services company in Tempe. This is a great opportunity for candidates with call center customer service experience who want to build a long-term career in financial services.

This full-time, temp-to-hire position offers paid training, consistent hours, career growth, and excellent benefits upon permanent hire. The role is based in a modern, high-volume call center environment and is fully on-site.

About the Role

As a Loss Mitigation Collections Representative, you will make a high volume of outbound calls to mortgage customers who are more than 60 days past due on their payments. You will speak with customers in a professional and empathetic manner, gather and document financial information, and help present possible financial solutions based on their specific situation.

Key Responsibilities

+ Handle high-volume outbound and inbound calls related to delinquent mortgage accounts and payment collection

+ Communicate professionally and empathetically with customers regarding past-due mortgage payments

+ Gather, review, and enter relevant financial information accurately into internal systems

+ Explain potential repayment or financial solution options based on customer circumstances

+ Document all customer interactions thoroughly and accurately

+ Follow compliance, quality, and customer care standards

+ Participate in ongoing training, coaching, and performance development

Schedule

Full-Time – 40 hours per week

Monday-Friday:

+ Spring/Summer: 9:00 AM – 6:00 PM

+ Fall/Winter: 10:00 AM – 7:00 PM

Mandatory Monthly Saturday Rotation:

+ One half-day Saturday per month

+ Typically 7:00 AM – 11:00 AM or 8:00 AM – 12:00 PM, depending on the time of year

Training Schedule:

+ First few weeks of corporate classroom training: Monday-Friday, 8:00 AM – 5:00 PM

Qualifications

+ Prior customer service experience in a call center setting required

+ Strong communication and problem-solving skills

+ Collections experience is a plus, but not required

+ Comfortable working fully on-site Monday-Friday

+ Availability to work one mandatory Saturday per month

+ Interest in learning the mortgage industry and growing within a structured environment

Why Apply?

+ Paid training provided

+ Full-time, stable schedule

+ Opportunity to grow within mortgage and financial services

+ Supportive team environment with coaching and development

+ Excellent benefits upon permanent hire

+ Strong entry point into a growing industry

Apply today if you’re ready to join a stable company, develop your skills, and build a long-term career in mortgage services.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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